Full-Time
MSP Experience Required
Valid Drivers License – Car
Salary: $85k-$95k
Logistics: TBD
Summary
As a Senior Project Engineer, you will play a key role in supporting and modernizing the IT operations of a global pharmaceutical enterprise. This role centers on a major client headquartered in India that recently acquired a U.S.-based pharmaceutical manufacturing facility in Baltimore, MD. The plant is in the midst of a significant IT transition—migrating from legacy systems to new global standards under the parent organization’s infrastructure.
You will serve as the primary technical leader on-site, bridging the gap between U.S. operations and the client’s overseas enterprise IT teams. This includes overseeing day-to-day systems management, coordinating with global IT stakeholders, and executing infrastructure, security, and modernization projects. The position demands both strategic thinking and hands-on technical skill—balancing high-level systems management with tactical problem solving across servers, networks, and endpoints.
This is a senior-level, client-facing role where you will represent the company on-site, ensuring uptime, compliance, and alignment with global standards while guiding local staff through ongoing transitions. You’ll collaborate with our broader engineering team and leverage specialized resources for escalations, project delivery, and automation initiatives.
Responsibilities
- Serve as the on-site technical lead for the client’s Baltimore manufacturing facility.
- Act as liaison between local U.S. operations and the client’s enterprise IT team in India.
- Manage complex network, server, and endpoint environments to ensure high availability and performance.
- Handle escalated service requests and lead root-cause analysis for critical issues.
- ·Oversee and execute IT projects related to infrastructure upgrades, security, and cloud migrations.
- Support and configure core IT infrastructure (servers, switches, firewalls, Wi-Fi, etc.).
- Maintain and document system standards, configurations, and procedures.
- Support Microsoft 365 and Azure environments; monitor and improve tenant security posture.
- Manage and maintain backups, monitoring systems, and disaster recovery readiness.
- Coordinate with central team for specialized services, escalation, and reporting.
- Source and select vendors for specialized IT projects (cabling, audio/visual, etc.)
- Provide mentorship and technical guidance to on-site and remote support staff.
- Lead the planning and documentation of helpdesk cases, IT roadmaps, project scopes, and client reports.
- Manage cadence of meetings for collaboration with stakeholders and other team members.
Technologies
Networking & Infrastructure
- Core Networking: Advanced experience configuring and maintaining Cisco and Fortinet infrastructure (firewalls, switches, and access points) in a multi-building or campus environment.
- Routing & Switching: Strong understanding of VLAN segmentation, layer 3 routing, static and dynamic routes, DHCP/DNS, and NAT configurations.
- Wireless: Design, deploy, and maintain secure wireless networks (currently Cisco/Fortinet; potential transition to Ubiquiti Unifi).
- Firewall & VPN: Configure and manage FortiGate and/or Cisco ASA firewalls, including SSL/IPSec VPNs, content filtering, intrusion prevention, and site-to-site connectivity.
- Network Monitoring & Troubleshooting: Proficient with packet capture tools, CLI utilities, SNMP, and network topology mapping.
- WAN & Redundancy: Experience with redundant internet connections, SD-WAN, and performance optimization across distributed facilities.
- Physical Layer: Confident working with patch panels, structured cabling, rack organization, labeling, and light wiring or remediation work.
Servers & Systems
- Administration of Windows Server (2012–2022), Active Directory/Entra, and Group Policy.
- Familiar with Linux servers used for automation, device management, or application hosting.
- Support for Hyper-V and VMware virtualization environments.
Cloud Platforms
- Microsoft 365 & Azure: Tenant management, identity synchronization, conditional access, security baselines, and Azure AD integration with on-prem systems.
- Exposure to AWS for hybrid or backup environments.
Security & Compliance
- Manage patching, antivirus, MFA, endpoint protection, and security posture (Microsoft Secure Score, FortiAnalyzer, etc.).
- Experience in regulated or validated environments (GxP, FDA, cGMP) preferred.
- Conduct and document vulnerability scans and remediation tasks using ConnectSecure and related tools.
Automation & Tools
- RMM & MSP Stack: NinjaRMM, Acronis, ITGlue, ConnectSecure, and related management tools.
- Scripting & Automation: PowerShell or Bash scripting for task automation and reporting.
- Monitoring & Backups: Acronis Cloud Backup, system health monitoring, and log management.
Bonus Skills
- Experience deploying or managing Ubiquiti networks and controllers.
- Familiarity with telephony, A/V, and physical access systems integration.
- Light construction and wiring skills for small facility IT buildouts or remediation work.