MSP & IT Careers In The United States

Job Title: Level 2 Helpdesk Technician

Position Type: Full-Time

Salary : $55k – $65k

Job Description : MSP Experience & Valid Drivers License/Car required Possess a reliable personal vehicle with which to travel to and from client sites when necessary (mileage reimbursements will be paid to you)

***North & Central New Jersey candidates only*** Candidates from South Jersey will not work

This position will start as a Hybrid 2-3 days in the Office for the first month, after they get settled this will primarily be a work-from-home position, but occasional on-site visits to our office, customer facilities, and other locations will be required.

Company equipment, including a laptop and an IP telephone, will be provided to you. You must have fast, reliable Internet service at your home

You will be interacting with clients daily and responding to their technical support requests and issues on the telephone, through e-mail, and in person. Since this role is client-facing, excellent customer service and communication skills are essential.

Required Qualifications and Skills :

• 3-5 years of experience as a Helpdesk Support Specialist or similar role

• Experience with troubleshooting Windows, Windows Server, Microsoft desktop and server applications (e.g. Office, Exchange, SQL Server), Ethernet, WiFi, and Internet issues

• Must demonstrate a firm grasp of core networking concepts (especially the TCP/IP protocol suite)

• Experience with VMware vSphere, Citrix Workspace, Microsoft 365 and Azure, Google Workspace, Google Cloud Computing, Amazon Web Services, or storage area networking is a plus

• Excellent communication and customer service skills

• Organizing, planning, and executing commitments in a timely manner

• Working well as a member of a team

• Must participate in a compensated on-call rotation and provide emergency after-hours support to clients as necessary

Your typical day will include :

• Providing technical support to our clients by identifying, researching and resolving technical issues in a timely fashion

• Responding to telephone calls, e-mails, and other requests for technical support from our clients, mostly remotely from our office in Neptune, but sometimes on site at client locations

• Monitoring our help desk ticketing system queue for new technical support requests

• Working on projects, both individually and as part of a team

• Preparing laptops, desktops, and other hardware for clients

• Working with manufacturer and vendor support to resolve technical issues relating to both hardware and software

• Installing, troubleshooting, and maintaining clients’ servers, storage, and network equipment

• Performing scheduled upgrades on and applying patches to clients’ hardware and software

• Keeping client documentation up to date and accurate in our internal documentation system

Compensation and Benefits :

• This is a full-time position of 40 regular hours per week, with opportunities for overtime work and advancement.

• All full-time employees are eligible to enroll in our group health insurance plan (currently provided by Horizon Blue Cross Blue Shield of New Jersey) from the first day of employment and become eligible to enroll in our 401(k) retirement savings plan after six months of employment.

• Other fringe benefits include eligibility to participate in our group’s long-term disability and AFLAC supplemental insurance programs.

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Job Title: Level 2 Helpdesk Technician

Position Type: Full-Time

Salary : $55k – $65k

Job Description : MSP Experience & Valid Drivers License/Car required Possess a reliable personal vehicle with which to travel to and from client sites when necessary (mileage reimbursements will be paid to you)

***North & Central New Jersey candidates only*** Candidates from South Jersey will not work

This position will start as a Hybrid 2-3 days in the Office for the first month, after they get settled this will primarily be a work-from-home position, but occasional on-site visits to our office, customer facilities, and other locations will be required.

Company equipment, including a laptop and an IP telephone, will be provided to you. You must have fast, reliable Internet service at your home

You will be interacting with clients daily and responding to their technical support requests and issues on the telephone, through e-mail, and in person. Since this role is client-facing, excellent customer service and communication skills are essential.

Required Qualifications and Skills :

• 3-5 years of experience as a Helpdesk Support Specialist or similar role

• Experience with troubleshooting Windows, Windows Server, Microsoft desktop and server applications (e.g. Office, Exchange, SQL Server), Ethernet, WiFi, and Internet issues

• Must demonstrate a firm grasp of core networking concepts (especially the TCP/IP protocol suite)

• Experience with VMware vSphere, Citrix Workspace, Microsoft 365 and Azure, Google Workspace, Google Cloud Computing, Amazon Web Services, or storage area networking is a plus

• Excellent communication and customer service skills

• Organizing, planning, and executing commitments in a timely manner

• Working well as a member of a team

• Must participate in a compensated on-call rotation and provide emergency after-hours support to clients as necessary

Your typical day will include :

• Providing technical support to our clients by identifying, researching and resolving technical issues in a timely fashion

• Responding to telephone calls, e-mails, and other requests for technical support from our clients, mostly remotely from our office in Neptune, but sometimes on site at client locations

• Monitoring our help desk ticketing system queue for new technical support requests

• Working on projects, both individually and as part of a team

• Preparing laptops, desktops, and other hardware for clients

• Working with manufacturer and vendor support to resolve technical issues relating to both hardware and software

• Installing, troubleshooting, and maintaining clients’ servers, storage, and network equipment

• Performing scheduled upgrades on and applying patches to clients’ hardware and software

• Keeping client documentation up to date and accurate in our internal documentation system

Compensation and Benefits :

• This is a full-time position of 40 regular hours per week, with opportunities for overtime work and advancement.

• All full-time employees are eligible to enroll in our group health insurance plan (currently provided by Horizon Blue Cross Blue Shield of New Jersey) from the first day of employment and become eligible to enroll in our 401(k) retirement savings plan after six months of employment.

• Other fringe benefits include eligibility to participate in our group’s long-term disability and AFLAC supplemental insurance programs.

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Job Title: Level 3 IT Helpdesk & Network Support

Position Type: Full-time

Location: 100% Remote – Candidates only from AZ, TX, FL, IN, SC, GA

Salary: $60-$70k

Job Description:

Ticket Volume – 10-12 tickets a Day

On-Call- Yes, approx. twice per quarter, Saturday and Sunday 9 AM – 6 PM PST.

Technical Alignment Specialist with Solid Networking and MSP experience. Experience in leading some smaller projects like MFA campaigns, etc. Connectwise, IT Glue, Datto RMM, Huntress, O365 are some of the tools used

Required Experience for this position Connectwise and IT Glue Experience is a requirement for this role

Questions to confirm:

• Experience working with CWM (Connectwise Manage) – CRM and Ticketing system

• Experience using ITGlue (Documentation tool)

• Experience with Datto RMM

Summary:

The responsibilities from a top down perspective are that this technician is able to identify escalated issues and resolve. They will have a more advanced knowledge base of our client’s infrastructure and application setups.

They will have a working knowledge of basic server and network (firewall) infrastructure and should be able to at least demonstrate knowledge of Navigating a firewall (Sonicwall, Fortigate, etc), Basic Functions on a Host/VM Server Environment (Disk Management, Navigating Open Manage, Base configuration, and deployment of a VM), Able to perform advanced Office 365 troubleshooting and resolution (including the use of PowerShell commands for basic functions like checking 2FA, viewing Inbox and Mail Flow Rules.

Job Requirements:

• At Least 3-5 years of Remote Desktop Experience with an MSP or relevant experience

• Excellent written and verbal communication skills.

• Certifications with Microsoft are huge advantage. Certifications or the equivalent expected to be qualified for this position: Google IT Support Professional Certification, COMPTIA- A+, COMPTIA Network +, Datto Certified Practitioner.

• Has good knowledge of server, RMM tools such as Datto and Huntress, MS O365 business applications, printing systems, and network systems.

• Input time entries and communicate with clients via ConnectWise Manage

• Advance knowledge of Windows and Mac OS.

• Great organizational and time management skills.

• Highly proactive; addresses technical issues with appropriate sense of urgency

• Has a good understanding of support tools, techniques, and how technology is used to provide IT services.

Duties include but are not limited to:

• Responding to assigned Level 1 and 2 reactive and proactive help desk service requests; user-generated or auto-generated through monitoring infrastructure.

• Assist users over the phone, and remotely using multiple platforms.

• Owning the ticket request through to completion and resolution.

• Provide timely and effective communication updates verbally and in writing to customers, technicians, leads, and management while thoroughly documenting service request details, notes, steps taken, and time tracking while servicing a ticket/request as outlined by our ticket processes.

• Work with the end-users to identify and resolve all their IT concerns, which may include working with vendors and the Onsite Field team when necessary.

• Participate in the administration and maintenance of the company’s IT infrastructure, including network, servers, software, local systems, and computers in accordance with the corporate standard.

• Work in a team environment with an understanding that working together is integral to the company’s mission.

• Participate in and contribute to collaborative work teams established to improve service levels and gain efficiencies. (Projects Team ,Centralized Services Team, and Service Desk Team)

• Assist other technicians as needed based on skills and complexity, and as assigned by management or leads.

• Utilize the IT Glue and Atlassian Wiki Knowledge Base systems to obtain and update relevant information.

• Manage, update, and improve the ITGlue and Centarus Wiki Knowledge Bases to improve processes and knowledge transfer.

•  Perform standard changes related to moves, alterations, deletions etc in accordance with documented standards, policies, and procedures.

• Responsible for user education where applicable, utilizing customer service skills to interact professionally and positively with employees and coworkers.

• Identify issues or tickets for escalation in accordance with Centarus escalation policies. Consult with escalation technicians on next steps where needed prior to escalation and set expectations for escalated issues.

• Establish development plans with leads/management that will improve skills and marketability of YOU as an IT professional, as well as improve the Centarus brand.

Benefits:

• Health & Dental – 100% Paid for Employee

• 401K – Simple IRA Retirement with employer matching

• PTO- 2 weeks first year, 3 weeks after first year, in additional all major holidays

• Other Benefits – Life insurance, Disability Insurance. Performance Bonus plan after first year. Salary increases for certifications obtained, test and some online classes reimbursed

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Job Title: Level 2 Support Engineer

Location: Springfield, MA

Position Type: Full-Time

Salary: $55,000 to $75,000k

Benefits:

• 401k

• Dental

• Medical

Required to work onsite – a valid driver’s license, and reliable transportation is a requirement.

Job Description:

IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and assisting Reactive Support Technicians with tickets they may have questions on but don’t require escalation. Senior IT Support Engineers will troubleshoot complex problems with various systems including servers, networks, and cloud solutions. They will conduct software deployments of varying difficulty across multiple systems.

Required:

Reactive Support Engineers will require knowledge in administration of Office 365, Windows Servers, Active Directory, Azure Active Directory, Microsoft Intune, VoIP deployments, Microsoft Azure, Microsoft Hyper-V, and wired and wireless networks.

Reactive Support Engineers will take part in an on-call rotation alongside Reactive Support Technicians to serve as their escalation point during non-business hours.

At Machado Consulting we involve Information Security in everything we do. Senior IT Support Engineers will be expected to have a suitable understanding of Information Security to be applied to their everyday tasks across Windows systems, networks, and cloud products. Reactive Support Engineers will be responsible for assisting clients with Information Security audits and questionnaires and should be knowledgeable about their contents.

Required Skills:

• Must be self-motivated, team-oriented, and willing to learn

• Must be able to effectively research and solve unique problems

• Ability to manage or limit distractions

• Strong written and verbal communication skills, with emphasis on customer service

• Strong attention to detail and follow-through. Must be well organized.

• Follow process driven instructions and maintain effective time metrics

• Flexibility in prioritizing and responding to multiple incoming requests

• Following instructions and asking for clarification and/or assistance when necessary

Experience Preferred:

• Must have at least 3 – 5 years of experience in a HelpDesk or equivalent role.

• 1+ years of experience in a Systems or Network Administration role.

• Industry certifications desired

• Good understanding of Microsoft Windows Server Operating Systems

• Good understanding of cloud models and products (SaaS, IaaS, PaaS)

• Previous experience with ticketing systems and remote monitoring and management tools.

• Intermediate or better PowerShell scripting is desired

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Job Title: Technical Support Level 2/3

Location: Hybrid (Preferred) Open to a 100% remote candidate (Eastern & Central time zone candidate only)

Position Type: Full-Time

Job Description:

MSP Experience Required

Must Have

ConnectWise Manage

Strong Documentation experience

Must agree to clock 6 billable hours on the timesheet

Nice to Have: ConnectWise Automate

Primary functions include:

• Escalation point of contact for all client support calls

• Handle escalated troubleshooting to understand client problems

• Attempt to resolve or adequately diagnose problem

• Create, update and close service tickets within our ticketing system

• Ensure problems are resolved remotely or escalated appropriately

• Support the development and success of the Helpdesk Team

• Escalation of Tickets to Field Team for on-site support and resolution as appropriate

Desired Skills, knowledge and experience:

• Microsoft Windows Server (current and supported versions)

• VMware & Hyper-V (current and supported versions)

• Windows Remote Desktop Server

• Lenovo, HP, Dell, IBM, Server Hardware

• Theoretical and Practical Application of IP Infrastructure and VLAN’s

• Active Directory – Implementation and Maintenance

• Enterprise Backup Solutions (Datto BCDR (Siris/Alto), StorageCraft, Veeam and Replibit)

• Enterprise Antivirus Solutions (Webroot, ESET, Sophos)

• Firewall and Router Configuration Experience

• Cloud and Remote Backup Solutions

• Preferred certifications: A+, Network +, Security +, CCNA, Microsoft Certs, Microsoft Certified Desktop Support Technician

• Working knowledge of Office 365, Exchange, Active Directory, Networking, Windows OS’s to include XP, 7, 10, Server 2008 R2, 2012, 2012 R2 and 2016, as well as Azure.

• One – two years customer service experience in a business-to-business environment

• Strong organizational and communication skills

• Proficient and fluent in English

• Previous experience in a Managed IT Services environment

Experience: 

• Ticketing System experience: Autotask PSA/Connectwise Manage

• RMM Tool Experience: Datto RMM (Centrastage), SolarWinds, Labtech, etc

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Job Title: Desktop Support Tech

Location: Hybrid role 2-3 days a week Onsite

Position Type: Full-time

Job Description & Qualifications:

• MSP Experience required

• They have their own Cars – Valid drivers License

• 5-12 Years experience

• Basic Network troubleshooting experience required

• An associate degree in computers, computer science, networking, engineering, or similar technical degree and minimum of three years’ experience in IT helpdesk support is required.

• Experience in ConnectWise, Fortigate Firewalls, Veeam, ShadowProtect, and VoIP is preferred.

• Preferred certifications include A+, Net+, and Server+.

The Desktop Support Tech III is a senior member on our helpdesk team that provides technical support to our customers and acts as a resource to team members. In this position, you will respond to customer tickets and provide a wide range of services (i.e. installation, configuration, troubleshooting, and repair) primarily on computers and related peripherals, but also some servers and networking equipment. Support may be delivered remotely, onsite, or in-house or a combination thereof. The primary responsibility of this position is to consistently deliver outstanding service to customers and ensure that all work is properly documented in our ticketing system.

Responsibilities:

• Adhere to company policies and procedures

• Complete daily timecard documenting activities and perform administrative duties as required

• Demonstrate professional etiquette with team members, superiors, and customers

• Maintain company tools, equipment, vehicles, and property in good condition

• Actively participate in department meetings, quarterlies, and annual evaluations

• Prioritize incidents and service requests to meet SLAs according to standard processes

• Provide support via telephone, web portal, and email in courteous, timely, and effective manner

• Install, troubleshoot, and repair computer systems, hardware, software, and other devices

• Use remote tools and utilities to aid in resolving support requests

• Perform server administration via Active Directory, File & Print services, DNS, DHCP

• Network firewall and switch administration and maintenance

• Assist with network and server solution design and architecture

• Office 365 Tenant setup and management

• Collaborate and/or assist team members to resolve customer issues

• Escalate unresolved issues to the next level of support

• Consult with customers on IT products and services

• Be responsive and keep customers informed at all times

• Share customer feedback and suggestions with team members and management

• Identify and recommend improvements for position, department, and company

Benefits:

• 100% paid health insurance for employees only

• Medical, Dental, Vision, and Disability Insurance

• 401(k) retirement plan

• Cell phone reimbursement plan

• Flexible time off and vacation benefits

• Training and opportunity for growth

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Job Title: Level 2/3 Support Engineer

Location: Hackensack NJ (Onsite)

Position Type: Full-Time

Salary: $60-$80k

Requirement:

• MSP Experience Required

• Logistics & Shifts

• ONSITE – 5 Days a week

• After-hours Calls 1-2 times a month

• 8:30-5:30 Pm – Monday to Friday

Systems we use:

• Ticketing System – AutoTask

• Documentation – ITGlue

Job Description:

This is a full-time on-site role for an Information Technology Support Specialist located in Hackensack, NJ. The IT Support Specialist will be responsible for providing technical support and troubleshooting for desktop computers, could software, and cyber security software. They will also assist with help desk support and ensuring the smooth operation of information technology systems.

Would like a strong L2/L3:

• Strong servers

• Strong Networking experience

• ITGlue

• Documentation experience

• AD/Group Policy

• Taking advanced to basic escalated calls

Skills, Knowledge & Key Responsibilities:

• 3-5 years in the technical support field, support desk, and IT industry

• Technical Support and Troubleshooting skills

• Knowledge of desktop computers and information technology

• Experience in help desk support

• Strong problem-solving and communication skills

• Ability to work effectively both independently and in a team

• Willing to learn and grow with your team members/co-workers

• Strong Windows troubleshooting & problem-solving skills

• Server troubleshooting & problem-solving skills experience

• Experience with Firewalls

• Printer issues, local and network, simple or large, and multi-purpose

• Internet connectivity, FTP file transfers, webmail access

• Mapped drive connection issues, logon scripts, create new user accounts

• Troubleshoot virus-infected workstations and laptops

• File rights & folder permissions, offline folders, and remote file sharing

• Wireless access, wireless peripherals, Bluetooth devices,

• VPN connections, remote desktop, terminal services, remote web workplace

• Previous experience using ConnectWise is a plus

Benefits:

• 60% Health Paid for Employee & Spouse

• 401K

• PTO – 1 week for the first year- 2 week after the first year – 8 Days Sick time – However, based on performance they are very flexible on the PTO

• Mileage Reimbursed

• Paid for Certification

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Job Title: Level 2 Support Technician

Location: Columbus, OH Onsite – 4 days a week for the first 6 months – There is flexibility for Hybrid

Position Type: Full-Time

Salary: $60-$65K

Requirement:

• MSP experience required

• 8-5 pm EST Mon- Friday

• On call rotation 1 week every 7 weeks – 5 Pm Friday to 8 Am the following Friday

Would like a strong L2:

• Strong servers

• AD

• Group Policy

• taking advanced to basic escalated calls,

Skills, Knowledge & Key Responsibilities:

• 3-5 years in the technical support field, support desk, and IT industry

• Willing to learn and grow with your team members/co-workers

• Strong Windows troubleshooting & problem-solving skills

• Some Server troubleshooting & problem-solving skills experience

• Experience with Firewalls

• Printer issues, local and network, simple or large, and multi-purpose

• Internet connectivity, FTP file transfers, webmail access

• Mapped drive connection issues, logon scripts, create new user accounts

• Troubleshoot virus-infected workstations and laptops

• File rights & folder permissions, offline folders, and remote file sharing

• Wireless access, wireless peripherals, Bluetooth devices,

• VPN connections, remote desktop, terminal services, remote web workplace

• Previous experience using ConnectWise is a plus

Benefits:

• 50% company paid Health, Vision & Dental

• 401k with a 5% match

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Job Title: Project Systems Engineer

Location: West Hartford, CT – Onsite

Position Type: Full-time

Salary: $95K-$120K

Requirements:

• MSP Experience required

• Needs to have a Valid Drivers License & car

• Onsite

What we are looking for:

The Project Systems Engineer will work on challenging technical projects as well as serve as an escalation point for first and second-tier support engineers. The successful candidate will be highly technical and a natural troubleshooter and leader with great customer service instincts. This position will work primarily in our W. Hartford, CT Office and requires occasional travel to client sites.

Who you are:

You are a detail-oriented self-starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment.

Qualifications Include:

• 5+ years of recent, relevant hands-on experience in a similar position

• Preferred Certifications: A+; Network+, MCSE, Office 365, VCP, CCNA, Azure

• Preferred Work Experience: Managed Service Provider or Consulting environment

• Preferred Systems Experience; ConnectWise, IT Glue

• Ability to work collaboratively

• Ability to effectively communicate both written & verbally

• Desire to grow personally and professionally

• Desire to work in a fast-paced and growing organization

• Desire to work in a Fun environment

• Participate in a scheduled On-Call rotation as well as perform occasional after-hours duties as needed

• Require a valid driver’s license

• Requirements for the position are: 10-15 Years Experience

• Effectively manage multiple tasks ranging in size and complexity for various client infrastructures

• 3+ years of recent, relevant hands-on experience in a System Engineer position

• Design, Install/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.

• Design, install, & configure virtualized environments such as VMware & Hyper-V

• Configuration of various storage related to on-premise infrastructures.

• Configuration of Microsoft infrastructures, including the following applications:

• Windows Server and Terminal Server Farms

• Exchange Server, SQL Server, Office 365

• Active Directory, Group Policies, Application Deployments

• Install & Troubleshoot various third-party software, including:

• Datto, Shadow Protect, StorageCraft, Veeam, and ESET, among others

• Configuration, deployment & troubleshooting of firewall technologies including:

• Site to Site VPNs, Security Services, QoS, High Availability, Load Balancing, routing etc.

• Familiarity with SonicWall and Fortinet is preferred

• Designing, configuring & troubleshooting network infrastructures with the following experience preferred:

• Cisco IOS firewalls, routers, switches

• HP\Aruba switching layers 2 & 3

• Unifi switching & Wireless

• Provide escalation assistance and coaching\training to other Team Members

• Ability to work varying hours both after normal hours and on weekends as needed to minimize client impact

• Ability to lift and move computer and network equipment

What we offer:

• Competitive pay

• Quarterly Bonuses

• Progressive PTO

• Medical/Dental/Vision/Life/Disability available

• Tax-deferred retirement plan with company match

• Career Development and Coaching

• Fun work environment!

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Job Title: Level 2/3 Support Engineer

Location: 100% Remote

Position Type: Full-time

Salary: $70-$90k

Job Description:

Seeking a Level 2/3 Senior Service Desk Technician. The responsibilities from a top down perspective are that this technician is able to identify escalated issues and resolve. They will have a more advanced knowledge base of our client’s infrastructure and application setups.

They will have a working knowledge of basic server and network (firewall) infrastructure and should be able to at least demonstrate knowledge of Navigating a firewall (Sonicwall, Fortigate, etc), Basic Functions on a Host/VM Server Environment (Disk Management, Navigating Open Manage, Base configuration, and deployment of a VM), Able to perform advanced Office 365 troubleshooting and resolution (including the use of PowerShell commands for basic functions like checking 2FA, viewing Inbox and Mail Flow Rules.

Job Requirements:

• At Least 3-5 years of Remote Desktop Experience with an MSP or relevant experience

• Excellent written and verbal communication skills.

• Certifications with Microsoft are huge advantage. Certifications or the equivalent expected to be qualified for this position: Google IT Support Professional Certification, COMPTIA- A+, COMPTIA Network +, Datto Certified Practitioner.

• Has good knowledge of server, RMM tools such as Datto and Huntress, MS O365 business applications, printing systems, and network systems.

• Input time entries and communicate with clients via ConnectWise Manage

• Advance knowledge of Windows and Mac OS.

• Great organizational and time management skills.

• Highly proactive; addresses technical issues with appropriate sense of urgency

• Has a good understanding of support tools, techniques, and how technology is used to provide IT services.

Benefits:

• 100% Employee paid Health

• PTO 15 Days

Apply Here

Job Title: Service Delivery Manager

Location: Brooklyn, NY – Hybrid

Position Type: Fulltime

Salary: $115k-$130k

Requirements:

• MSP Experience Required

• Hybrid – 3 days in the CTS office.

• Will have 6+ reports.

Basic Job Facts:

This is a full-time position based at our Brooklyn, NY office. Frequent local travel throughout NYC and periodic National travel is expected and required. This is a management position with direct managerial responsibilities for a team comprising 7 FTEs and 10+ seasonal Project Associates (interns) during the summers.

Roles and Responsibilities:

• The individual in this role will drive improvements in the technology stack employed by CTS to carry out its Internal functions and deliver projects to clientele. She or he will also lead ongoing staff development and adoption of systems and practices that will allow us to serve today’s clients better and scale effectively for future growth.

• Team Leadership: Hire, train, lead, motivate, and retain engineers and interns. Refresh or establish policies and procedures to align with CTS strategic objectives and quality KPIs and ensure they are met. Hold regular 1:1s with direct reports and establish development plans or team members in line with individual and company needs. Maintain the CTS Deployment Lab in impeccable condition.

• Technical Excellence: Gain the respect and admiration of your staff, peers, and clients by consistently demonstrating technical excellence on projects and initiatives you will lead. Demonstrate wide and deep technical expertise across various topics. This hands-on role is the last stop in the problem escalation chain within Project Engineering. Collaborate with the RMM Platforms Lead to improve Endpoint Engineering processes.

• Metrics, Analytics, and Reporting: Monitor, measure, and analyze team performance. Ensure SLAs are met and establish critical metrics and KPIs, both customer-facing and internal. Translate performance data into actionable business and technical process Improvements.

• Documentation Leadership: Work with colleagues across business functions to build up, refine, polish, and maintain a best-in-class documentation library of company Tech Stack, Product Guides, client systems documentation, and business process documentation across the firm.

• Training and Development: Work with other managers and leads to develop and refine the CTS onboarding and training processes and documents for new engineers. Work with senior leadership to create and measure KPIs for onboarding speed and quality of training.

• Project Associates: Run the CTS Summer Project Associates program. Select, train, and mentor 10+ seasonal associates annually for the busy projects season.

Required Skills:

• 2-3 years of IT Projects, integrations, and support with a focus on Microsoft 365 (full stack), Microsoft Intune, Active Directory to Azure Active Directory Migrations, Microsoft Server consolidation, Microsoft SharePoint implementations, On-premises file server migrations; Microsoft Windows desktop and Azure server deployment, Microsoft Office, desktop, and mobile device troubleshooting.

• Advanced WAN/LAN networking knowledge, including routing, switching, security, and load balancing utilizing platforms such as SonicWall, Cisco Catalyst, Juniper Mist, Meraki, ASA, and protocols like TCP, BGP, and SIP.

• Mastery of Microsoft Windows Server, Windows Desktop, Apple Ecosystem (iOS, MacOS), and Google ChromeOS design, development, maintenance techniques, and processes.

• Extensive knowledge of cloud platforms such as Google GSuite for Education, Office 365, and Azure is required.

• Strong experience with server platforms from HPE and Dell using VMWare, Windows, and Linux is required.

• Strong experience with MSP platforms, namely ConnectWise, Kaseya VSA, NinjaRMM, and Addigy preferred.

• Working knowledge of design and deployments of Enterprise Datacenter environments.

Qualifications:

• 5+ years of overall experience in IT engineering roles with a minimum of 2 years in top-level engineering roles required.

• 3 years of supervisory management experience is also required.

• Deep-rooted commitment to the quality of work produced by you and your team, Integrity In your work, and a strong sense of ownership of Issues within your field of view Is essential to success in this position.

• Leadership, people development, and performance management skills, especially demonstrating ability to manage and develop engineering talent.

• A demonstrated commitment to continuing education in new technologies and methods.

• Experience with public cloud technologies (Google, Azure, AWS, VMware). Capable of technical deep-dives into application requirements, networking, operating systems, and server infrastructure.

• Strong analytical, critical thinking, problem-solving, and decision-making skills. Ability to clearly articulate technical problems regarding data and symptoms, causes and effects, and potential remedies.

• Self-motivated and self-directed with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high-growth environment.

• Graceful under pressure.

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Job Title: IT Project Engineer

Location: Worcester, MA – Onsite

Position Type: Fulltime

Job Description:

IMMEDIATE POSITION AVAILABLE

IT Project Engineers build the solutions our clients depend on. Responsibilities include implementing systems solutions designed by our architects and following through with the delivery of the solution within an allotted time frame and labor budget. Professional Services Engineers may also be required to assist Reactive Support Engineers with tickets they may have questions on but do not require escalation. Professional Services Engineers will implement solutions consisting of various technologies including servers, networks, and cloud solutions. They will conduct software deployments of varying difficulty across multiple systems. Professional Services Engineers will require knowledge of administration of Office 365, Windows Servers, Active Directory, Azure Active Directory, Microsoft Endpoint Management, VoIP deployments, Microsoft Azure, Microsoft Hyper-V, and wired and wireless networks.

IT Project Engineers will be expected to have a suitable understanding of Information Security to be applied to their solution deployments across Windows systems, networks, and cloud products. IT Project Engineers will be responsible for assisting clients with Information Security audits and questionnaires and should be knowledgeable about their contents.

Required Skills:

• Must be self-motivated, team-oriented, and willing to learn.

• Must be able to effectively research and solve unique problems.

• Ability to manage or limit distractions.

• Strong written and verbal communication skills, with an emphasis on customer service.

• Strong attention to detail and follow-through. Must be well organized.

• Follow process driven instructions and maintain effective time metrics.

• Flexibility in prioritizing and responding to multiple incoming requests.

• Following instructions and asking for clarification and/or assistance when necessary.

Experience Preferred:

• Must have at least 3 – 5 years of experience in a Helpdesk or equivalent role.

• 1+ years of experience in a Systems or Network Administration role.

• Industry certifications desired

• Good understanding of Microsoft Windows Server Operating Systems

• Good understanding of cloud models and products (SaaS, IaaS, PaaS)

• Good understanding of identity and access management (IAM)

• Previous experience with ticketing systems and remote monitoring and management tools.

• Intermediate or better PowerShell scripting is desired

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Job Title: Senior IT Support Engineer (Level 2/3)

Location: Worcester, MA

Position Type: Full-Time

Salary: $55,000 to $85,000 Yearly

Benefits & Requirements:

• 401k

• Dental

• Medical

• Required to work onsite from time to time – a valid driver’s license, and reliable transportation is a requirement.

Job Description:

IMMEDIATE POSITION AVAILABLE

• Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and assisting Reactive Support Technicians with tickets they may have questions on but don’t require escalation. Senior IT Support Engineers will troubleshoot complex problems with various systems including servers, networks, and cloud solutions. They will conduct software deployments of varying difficulty across multiple systems.

• Reactive Support Engineers will require knowledge in administration of Office 365, Windows Servers, Active Directory, Azure Active Directory, Microsoft Intune, VoIP deployments, Microsoft Azure, Microsoft Hyper-V, and wired and wireless networks.

• Reactive Support Engineers will take part in an on-call rotation alongside Reactive Support Technicians to serve as their escalation point during non-business hours.

• At Machado Consulting we involve Information Security in everything we do. Senior IT Support Engineers will be expected to have a suitable understanding of Information Security to be applied to their everyday tasks across Windows systems, networks, and cloud products. Reactive Support Engineers will be responsible for assisting clients with Information Security audits and questionnaires and should be knowledgeable about their contents.

Required Skills:

• Must be self-motivated, team-oriented, and willing to learn

• Must be able to effectively research and solve unique problems

• Ability to manage or limit distractions

• Strong written and verbal communication skills, with emphasis on customer service

• Strong attention to detail and follow-through. Must be well organized.

• Follow process driven instructions and maintain effective time metrics

• Flexibility in prioritizing and responding to multiple incoming requests

• Following instructions and asking for clarification and/or assistance when necessary

Experience Preferred:

• Must have at least 3 – 5 years of experience in a HelpDesk or equivalent role.

• 1+ years of experience in a Systems or Network Administration role.

• Industry certifications desired

• Good understanding of Microsoft Windows Server Operating Systems

• Good understanding of cloud models and products (SaaS, IaaS, PaaS)

• Previous experience with ticketing systems and remote monitoring and management tools.

• Intermediate or better PowerShell scripting is desired

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