Field Engineer II – Fairfield, NJ (Onsite)

Full-Time

MSP Experience

Valid Drivers License and a Car

Logistics – Client visits as required (3-4 times a week)

Position Overview

We are seeking a highly skilled and motivated Tier 2 Field Services Engineer to join our dynamic team. You will be responsible for designing, building, and implementing projects. This role requires a deep understanding of Microsoft products such as AD, Exchange, Office 365, and Azure.

Responsibilities

Advanced Technical Support:

• Provide expert-level support to clients, resolving escalated technical issues promptly and effectively.
• Collaborate with support teams to ensure seamless issue resolution.

Solution Implementation:

• Design, plan, and implement advanced IT solutions based on client requirements.
• Execute complex configuration changes and system integrations to optimize client infrastructure.

Troubleshooting:

• Diagnose and troubleshoot intricate technical problems related to hardware, software, and network infrastructure.
• Analyze logs, performance data, and system metrics to identify root causes of issues.

Client Consultation:

• Engage with clients to understand their business needs and technical challenges.
• Provide proactive recommendations and insights to enhance their IT environment.

Knowledge Sharing:

• Act as a subject matter expert, sharing knowledge and best practices with internal teams.
• Develop and deliver training sessions to junior engineers to enhance team capabilities.

Documentation:

• Create comprehensive documentation for solutions, configurations, and troubleshooting procedures.
• Maintain accurate records of client interactions, technical issues, and solutions provided.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5+ years of experience in a Field Services Engineerrole or similar position.
• In-depth knowledge of:

1. Microsoft AD
2. Microsoft O365
3. Azure/InTune
4. Server and Storage Virtualization – Dell, HPE, Synology, Vmware and Veeam
5. Virtualization (Vmware/HyperV)
6. Firewalls (Fortinet, Sonicwall,Sophos)
7. Switching – Aruba, Dell, Cisco, Meraki, Ubiquiti
8. Routing – VLANS, VPN, DHCP, DNS
9. Wireless – Fortinet, Aruba, Meraki, Ubiquiti

• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.