Job Type: Full-time

Work Location: Cornelius, NC 28031

Ability to Commute Required

$110k – $130k

1st 30 Minute Intro round

Tech Assessment & 2nd Round with Hiring Managers – 2 hours

Schedule:

USP: Team and culture, team lunches, outings, Open door policy. Golfing,

70% Projects 30% Service

Job Functions

Implementation and support services for Microsoft related technologies: Hyper-V, Windows Server, Exchange, Office 365, etc.
Engineer and implement system solutions for customers using technologies that meet their needs.
IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built primarily on the Microsoft Platform.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution implementation and support: VPN and Terminal Services.
System documentation and consulting services to include system reviews and recommendations.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Knowledge, Skills & Abilities Required

Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, etc…
The following tools are used every day: Connectwise Manage, Connectwise Control, ScreenConnect, & IT Glue.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organization’s key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment.

Education and Work Experience:

10-15+ years of IT or related experience. 5+ years in a Systems Engineer role
Our employees LOVE what they do.
They are natural problem solvers.
They are at the top of their game and proud of it.
They learn new technologies on their own and love to share their opinions with teammates.
They are self-starters and self-managers.
When extra effort is needed, our employees don’t have to be asked.

Benefits:

Competitive salary based on experience and qualifications
Quarterly Performance Bonus Opportunity
Comprehensive Benefits (Medical, Dental, Vision, 401k, Profit Sharing, Paid Time Off, Paid Holidays)
Full on the job training & support
Fun working environment and culture

Benefits:

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Sr System Engineer – Cornelius, NC, USA (On-site)