MSP & IT Careers In The United States

Full-Time – Level 1/1.5 Helpdesk Tech

$45-$52K

MSP experience required

We are looking for someone who can provide helpdesk support and be the first line of defense

8-5 pm EST Mon- Friday

Skills Required

• Very good with MS365/O365
• Create AD, PW resets, Understanding of GPO
• Avg tickets a day is 10-12, this person will be on the phone
• Basic understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: telephony skills, communication skills, active listening, and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment

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Full-Time: Level 2 Support Tech

MSP Experience Required

Valid Drivers License with a clean Record – Company Vehicle if driving record is clean, If not will need to have their own car
Onsite position

Salary – $60-$70k

Required Skills

Looking for a Level 2 Support Tech.

3- 7+ Years Total IT and Experience

Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus.

On-Call 1 week every 4 months

• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.in accordance with standards and project/operational requirements.
• Install and configure systems such as supports core, financial software and core operational infrastructure applications.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Create, change, and delete user accounts per request for all software.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis based on recommendation from the
• Information Security Officer, and upgrade administrative tools and utilities.
• Configure/add new services as necessary.
• Upgrade and configure system software that supports infrastructure applications or Asset
• Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Assist with troubleshooting and completion of Help Desk Ticket issues.
• Work in a weekend rotating schedule to cover close of business and Help Desk 

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Full-Time

MSP Experience Required

Valid Drivers License – Car

Salary: $85k-$95k

Logistics: TBD

Summary

As a Senior Project Engineer, you will play a key role in supporting and modernizing the IT operations of a global pharmaceutical enterprise. This role centers on a major client headquartered in India that recently acquired a U.S.-based pharmaceutical manufacturing facility in Baltimore, MD. The plant is in the midst of a significant IT transition—migrating from legacy systems to new global standards under the parent organization’s infrastructure.

You will serve as the primary technical leader on-site, bridging the gap between U.S. operations and the client’s overseas enterprise IT teams. This includes overseeing day-to-day systems management, coordinating with global IT stakeholders, and executing infrastructure, security, and modernization projects. The position demands both strategic thinking and hands-on technical skill—balancing high-level systems management with tactical problem solving across servers, networks, and endpoints.

This is a senior-level, client-facing role where you will represent the company on-site, ensuring uptime, compliance, and alignment with global standards while guiding local staff through ongoing transitions. You’ll collaborate with our broader engineering team and leverage specialized resources for escalations, project delivery, and automation initiatives.

Responsibilities

• Serve as the on-site technical lead for the client’s Baltimore manufacturing facility.
• Act as liaison between local U.S. operations and the client’s enterprise IT team in India.
• Manage complex network, server, and endpoint environments to ensure high availability and performance.
• Handle escalated service requests and lead root-cause analysis for critical issues.
• ·Oversee and execute IT projects related to infrastructure upgrades, security, and cloud migrations.
• Support and configure core IT infrastructure (servers, switches, firewalls, Wi-Fi, etc.).
• Maintain and document system standards, configurations, and procedures.
• Support Microsoft 365 and Azure environments; monitor and improve tenant security posture.
• Manage and maintain backups, monitoring systems, and disaster recovery readiness.
• Coordinate with central team for specialized services, escalation, and reporting.
• Source and select vendors for specialized IT projects (cabling, audio/visual, etc.)
• Provide mentorship and technical guidance to on-site and remote support staff.
• Lead the planning and documentation of helpdesk cases, IT roadmaps, project scopes, and client reports.
• Manage cadence of meetings for collaboration with stakeholders and other team members.

Technologies

Networking & Infrastructure

• Core Networking: Advanced experience configuring and maintaining Cisco and Fortinet infrastructure (firewalls, switches, and access points) in a multi-building or campus environment.
• Routing & Switching: Strong understanding of VLAN segmentation, layer 3 routing, static and dynamic routes, DHCP/DNS, and NAT configurations.
• Wireless: Design, deploy, and maintain secure wireless networks (currently Cisco/Fortinet; potential transition to Ubiquiti Unifi).
• Firewall & VPN: Configure and manage FortiGate and/or Cisco ASA firewalls, including SSL/IPSec VPNs, content filtering, intrusion prevention, and site-to-site connectivity.
• Network Monitoring & Troubleshooting: Proficient with packet capture tools, CLI utilities, SNMP, and network topology mapping.
• WAN & Redundancy: Experience with redundant internet connections, SD-WAN, and performance optimization across distributed facilities.
• Physical Layer: Confident working with patch panels, structured cabling, rack organization, labeling, and light wiring or remediation work.

Servers & Systems

• Administration of Windows Server (2012–2022), Active Directory/Entra, and Group Policy.
• Familiar with Linux servers used for automation, device management, or application hosting.
• Support for Hyper-V and VMware virtualization environments.

Cloud Platforms

• Microsoft 365 & Azure: Tenant management, identity synchronization, conditional access, security baselines, and Azure AD integration with on-prem systems.
• Exposure to AWS for hybrid or backup environments.

Security & Compliance

• Manage patching, antivirus, MFA, endpoint protection, and security posture (Microsoft Secure Score, FortiAnalyzer, etc.).
• Experience in regulated or validated environments (GxP, FDA, cGMP) preferred.
• Conduct and document vulnerability scans and remediation tasks using ConnectSecure and related tools.

Automation & Tools

• RMM & MSP Stack: NinjaRMM, Acronis, ITGlue, ConnectSecure, and related management tools.
• Scripting & Automation: PowerShell or Bash scripting for task automation and reporting.
• Monitoring & Backups: Acronis Cloud Backup, system health monitoring, and log management.

Bonus Skills

• Experience deploying or managing Ubiquiti networks and controllers.
• Familiarity with telephony, A/V, and physical access systems integration.
• Light construction and wiring skills for small facility IT buildouts or remediation work.

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Full-Time

MSP Experience required

Valid Drivers License

Salary: $95k – $120K

Level 3/4 Project Engineer – Local candidates to VT

Projects he will need experience with  Email, Cloud/Azure Migrations, Network Infrastructure build, Service Builds,

10-20 years experience

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Full-Time

MSP Experience required

Valid Drivers License, Car & valid insurance required

Salary: $90k $100k

Hybrid – Earn 2 days WFH after they successfully complete 90 days

RMM- Connectwise

Documentation – IT Glue

Job Summary

This person will be a L2 Escalations point

Reporting to the IT Services Support Manager, the IT Support Engineer II is a key member of our IT Services team, responsible for delivering and maintaining our fully managed IT Services suite. This role provides second-level support to customers and internal teams through direct communication (verbal and written) and remote management tools, with occasional onsite support as needed. In addition to resolving issues, the Engineer will proactively administer managed and hosted platforms, lead client integrations into our environment, and contribute to internal and customer-facing projects.

Must-Haves

• Cultural Alignment: A team player with a positive attitude who thrives in a collaborative, professional environment.
• Leadership Ability: Capable of taking initiative, guiding others, and setting a strong example through accountability.
• Process & Documentation Focus: Detail-oriented with strong organizational skills; committed to clear documentation and structured workflows.
• Ownership Mindset: Someone who values consistency, embraces responsibility, and follows through on commitments.
• Technical Expertise: Hands-on experience with Microsoft 365, Azure, Networking, Firewalls, and the broader Microsoft ecosystem.

Qualifications & Competencies

• Experience: 5–10 years in PC repair/support, System Engineering, IT Administration, or similar roles.
• Education/Certifications: College, trade school, or certification program required; Microsoft Server/MS365 certification required; additional network certifications preferred.

Technical Skills:

• Workstation Support: Hardware troubleshooting (motherboards, RAM, storage, peripherals), drivers, BIOS/UEFI, OS (Windows/macOS), disk management, imaging, AD/Azure AD domain joins, MDM enrollment, malware remediation, endpoint protection, RDP/VPN setup, application installs, Outlook profiles, and BYOD/email setup.
• Network Support: Design and configure LAN/WAN/WLAN/SAN, VLANs, routing, firewalls, VPNs, wireless, cloud connectivity (SaaS, IaaS, DaaS), ISP setup, cabling, QoS, monitoring tools (SNMP, syslog), disaster recovery, SonicWall/PFSense, UniFi management, Azure AD Sync, forensic message tracing.
• Server Support: Advanced event log review, virtualization (ESXi, Hyper-V, KVM), MS365 admin, Azure AD, Exchange, SQL, DNS/DHCP, clustering, load balancing, SSL certificates, GPO design, VDI, file/print/messaging services, storage and rack configuration, power/cooling systems.

Core Competencies

• Strong communication, able to explain technical information in plain terms.
• Effective project management, documentation, and problem-solving skills.
• Customer-focused mindset, able to manage difficult situations professionally.
• Team player with positive attitude, adaptability, and commitment to quality service.
• Dependable, ethical, professional, with excellent attendance and follow-through.
• Willingness to pursue continuous learning and skill development.

Principle Accountabilities

• System & Network Implementation: Design, configure, and deploy servers, routers, switches, firewalls, phones, and related hardware/software.
• Maintenance & Troubleshooting: Perform advanced server maintenance, hardware diagnostics, and complex customer server/network refresh projects. Provide escalation support for PC, email, internet, LAN, Windows domain, and user profile issues.
• Network & Security: Monitor and resolve network performance issues, conduct performance tuning, implement firewalls, audit systems to ensure access standards, troubleshoot advanced DNS, routing, and QoS, and configure backup/restore systems.
• Vendor & Software Support: Work directly with vendors on diagnostics and solutions; troubleshoot industry-specific and third-party software.
• Training & Documentation: Develop detailed project work plans, prepare training programs, reference materials, and process documentation.
• Customer Service: Provide timely resolutions to support cases, prioritize tickets by urgency, track work accurately, and maintain productivity.
• Team Participation: Participate in on-call pager rotation, contribute to team goals, and update technical knowledge through ongoing education.
• Compliance & Integrity: Maintain data confidentiality, security, and system integrity; adhere to professional, ethical, and organizational standards.
• Flexibility: Willingness to work overtime, afterhours, or weekends when required. Perform additional duties as assigned.

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Full-Time

MSP Experience required

Salary: $95k – $100k

Logistics: 5 Days Onsite

Will Manage a team of 10 that include 2 FCR’s(First call responders), 4 L1, 4 L2’s

Must-Haves

• Cultural Alignment: A team player with a positive attitude who thrives in a collaborative, professional environment.
• Leadership Ability: Capable of taking initiative, guiding others, and setting a strong example through accountability.
• Process & Documentation Focus: Detail-oriented with strong organizational skills; committed to clear documentation and structured workflows.
• Ownership Mindset: Someone who values consistency, embraces responsibility, and follows through on commitments.
• Technical Expertise: Hands-on experience with Microsoft 365, Azure, Networking, Firewalls, and the broader Microsoft ecosystem.

Primary Responsibilities

• Team Guidance & Support: Provide daily guidance to the Technical Support Team, ensuring achievement of performance objectives (KPIs) and strengthening knowledge of company systems and processes.
• Training & Leadership: Act as the primary “on-the-floor” resource, offering technical guidance, training, and operational support to Level I/II staff. Provide escalation support and serve as liaison with Level III/IV teams.
• Hands-On Support: Take calls and work tickets during high-volume periods to ensure service delivery.
• Collaboration & Planning: Partner with the IT Services Manager and Technical Resource Coordinator to define project requirements, assign work, develop team schedules, and ensure proper ticket triage and callback management.
• Performance & Operations: Lead weekly stand-ups and operational reviews; analyze team performance with management; identify risks or improvement opportunities, propose solutions, and present recommendations.
• Policy & Process Development: Provide feedback to management for the development and maintenance of support policies, standards, and procedures. Maintain documentation of systems and processes.
• Hiring Support: Participate in panel interviews for new team members and provide input on candidate selection.
• Resource Management: Assist in scheduling and resource allocation to balance support workload and projects.
• Knowledge Management: Maintain expertise in the central business management system and provide support for its use.
• Other Duties: Assist with additional responsibilities as needed.

Job-Specific Experience

• High school diploma (required); Associate’s or Bachelor’s in Computer Science or related field (preferred).
• Total IT – 7-12 Years – 5+ years of experience in customer service and technical support. 3–5 years of hands-on experience with Microsoft services/tools.
• Prior experience leading small teams or managing escalations (preferred).
• Equivalent combinations of education and experience will be considered.
• Workstations: Skilled in deploying, configuring, and troubleshooting workstations for optimal performance and user productivity.
• Servers: Proficient in advanced server management including file sharing, NTFS permissions, GPOs, printer sharing, M365 administration (SharePoint, Teams, Exchange, mailboxes, filtering), AD schema, VDI, virtualization (ESXi, Hyper-V, KVM), Azure AD Sync, and core server services (DHCP, DNS, RDS, Clustering, Load Balancing).
• Networking: Experienced in designing and configuring LAN/WAN/WLAN/SAN/SD-WAN/MPLS networks, working with firewalls, routers, switches, WAPs, VPNs, subnetting/IP addressing, DHCP/DNS/NTP, cloud connectivity (SaaS, IaaS, DaaS, hybrid), and remote access solutions. Proficient with network monitoring, discovery tools, and performance troubleshooting.

General Requirements

• Flexibility to work after hours or as needed to meet team objectives.
• Strong decision-making skills with the ability to identify resources, processes, or escalation paths for safe and efficient issue resolution.
• Ability to adapt in a fast-paced environment and respond positively to change.
• Excellent written and verbal communication, interpersonal, and organizational skills.
• Commitment to providing quality service, with dependable attendance and accountability.
• Experience with process documentation, information management, and escalation management.
• Technical capability equivalent to an experienced Support Engineer.

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Physical Security Applications Engineer

Location: Mountain View, CA

Employment Status: Full-Time

Valid Drivers License & Car required

Compensation: $105,000 to $138,000 per year

Logistics: Onsite 5 days a week including Client site travel. We can consider candidates with 1 to 1.5 hour commute time for this role.

This person will be working with High Level Clients – There will be the highest level of background check for this candidate

Certifications Required

• Genetec Certified: Security Center Synergis™ Technical Certification
• Genetec Certified: Security Center Omnicast Technical Certification

Physical Security Applications Engineer Position Overview

We seek an experienced Physical Security Applications Engineer to join our team.

Requirements:

• The ideal candidate will have at least five years of experience in the industry and be able to deploy, configure, and administer physical security systems
• Proficiency with Genetec
• At least three years of experience in access control installation, programming, migration, and maintenance.
• Additional skills in alarm deployment and programming would be beneficial.
• Knowledge of cabling, termination on control panels, and programming.
• Strong troubleshooting skills and ability to diagnose issues quickly.
• Excellent customer service skills and ability to communicate technical information to non-technical individuals.
• Ability to work independently and as part of a team.
• Good time management skills and the ability to meet project deadlines.
• Must have a valid driver’s license and reliable transportation.
• Clean background

Key Responsibilities:

• Program and configure control panels and other system components.
• Physical security systems engineering and design.
• Troubleshoot issues with existing systems and provide timely resolutions.
• Ensure customer satisfaction by providing excellent service and support.
• Work with other team members to complete installation and service projects.
• Maintain accurate records of work performed, parts used, documentation, and time spent on each project.
• Follow company safety policies and procedures to ensure a safe working environment.
• Keep updated with industry advancements and technology to ensure the most efficient and effective
• installation and maintenance practices.

Physical Requirements

• Ability to lift and carry heavy equipment and materials, up to 50 lbs, as needed to install and service security systems
• Ability to work on ladders, at heights, and in confined or tight spaces during installation, maintenance, and troubleshooting
• Manual dexterity to handle small components, tools, and wiring with precision
• Ability to stand, walk, bend, kneel, and reach for extended periods while performing fieldwork
• Visual acuity to read technical diagrams, labels, and computer screens
• Must be able to safely operate a company vehicle and travel to client sites as required

Benefits

• Health, Vision, Dental Insurance
• Basic Life Insurance
• Long-Term Disability Insurance
• 401(k) with Employer Contribution
• Paid Time Off (PTO) and Sick Leave
• 10 Paid Holidays per Year
• Training and Development Opportunities
• Monthly Stipends for Phone, Food, and Gym Memberships

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Help Desk Technician – Tier 1

Description

We currently have an exciting opportunity for a Tier 1 Help Desk Technician to join our team. This position can be remote or hybrid out of our West Chester, PA office. As a member of the Help Desk Team, the Tier 1 Technician will serve as the first point of contact for technical support, providing assistance with Active Directory, Office 365, desktops, laptops, printers, scanners, VPN connections, and other core business applications.

The ideal candidate will have a solid foundation in IT support, with experience in user account administration, troubleshooting hardware and software issues, and providing excellent customer service. This role is well-suited for individuals who are reliable, detail-oriented, and motivated to grow their careers within a managed services environment.

Responsibilities

• Provide first-line support to end-users via phone, email, and ticketing system
• Troubleshoot and resolve issues with Windows operating systems, Microsoft Office applications, and peripheral devices
• Administer user accounts in Active Directory, including creation, password resets, and group membership
• Manage Office 365 accounts, licensing, and mailbox configurations
• Support VPN connectivity and remote access solutions
• Perform device setups, replacements, and user onboarding/offboarding tasks
• Document work performed and maintain accurate records in the help desk CRM
• Monitor RMM alerts, respond appropriately, and escalate complex issues to Tier 2/3 when necessary
• Provide basic support for VoIP phone systems (adds, moves, and changes)
• Troubleshoot user issues within T1 Scope
• Deliver clear communication and maintain a high standard of customer service in all interactions

Requirements 

• Associate’s or Bachelor’s degree in a related field preferred
• Minimum 2-3 years of IT support experience; MSP environment strongly preferred
• Active Directory management (user creation, password changes, group assignment) (2+ years)
• Office 365 administration (user creation, password changes, licensing management) (2+ years)
• VPN troubleshooting (Cisco, NetXtender, Global VPN Client) (2+ years)
• Printer deployment via GPO (2+ years)
• Solid understanding of local area network (DNS, DHCP, IP)

Proficiency with:

• Active Directory user and group management
• Office 365 administration and licensing
• Windows desktop troubleshooting (hardware/software)
• Printers, scanners, and other peripherals
• Basic networking (DNS, DHCP, TCP/IP) 
• Strong verbal and written communication skills with the ability to support users of varying technical skill level
• Excellent organizational and time management skills with the ability to prioritize and escalate appropriately
• Must have proven track record in a high-volume support desk with proven first call resolution
• Must have superior customer service skills and strong verbal/written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals with a professional demeanor
• Experience in dental environments is highly desired 

Benefits

• Health care benefits (medical, dental, and vision)
• Paid time off (and public holidays)
• 401(k) retirement plan
• Life insurance
• Hybrid or remote work environment

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also required to sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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Full-Time

MSP Experience

Logistics Hybrid for Local candidates in PA | 100% remote for candidate from these states – AZ, MD, MN, NY, NJ, OH, SC, TN, DE, GA, MS, NC, OR, RI, VA, TX, FL

Salary: $60k – $70k

No On-Call, but alternate shift 7-4 Pm 1 week every 10 weeks. Normally 2 shift times – 8:00 to 5:00 Pm or 11:00 Am to 8:00 Pm EST

Summary:

We are seeking an experienced Tier 2 IT Support Engineer with solid MSP background. You’ll tackle a mix of desktop, server, networking, and business-critical application issues across diverse client environments.

As the escalation point for tickets, you’ll handle both routine and complex challenges, manage your workload efficiently, and collaborate with peers to meet SLAs and keep clients happy. If you have a strong Tier 2 foundation, thrive in fast-paced environments, and bring technical expertise with attention to detail — we’d love to hear from you!

Qualifications:

• Experience & Education: Minimum 5+ years in IT support with at least 3+ years in a Tier 2 or higher role (MSP strongly preferred). Associate’s degree or higher in Computer Science, IT, Systems Engineering, or equivalent professional experience preferred. Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus. Dental IT support experience highly desirable.
• Technical Skills: Proficiency in Windows OS support, Microsoft 365 administration, Active Directory/AD Sync, domain/permissions management, RMM tools, and PSA/ticketing systems. Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, VLANs, routing protocols, firewalls, wireless). Hands-on experience with virtualization environments, terminal servers, and remote app delivery.
• Support & Problem-Solving: Ability to troubleshoot and support both software and hardware, including vendor-specific and third-party applications. Excellent communication, documentation, and client service skills. Proven ability to multi-task, prioritize, and manage workload effectively in a fast-paced environment.

Responsibilities:

Technical Support & Troubleshooting: Serve as a Tier 2 escalation point for both routine and complex IT issues. Troubleshoot and resolve desktops, applications, servers, networking, virtualization, and domain services. Provide advanced support for Microsoft 365, Active Directory, RDS/Terminal Services, Group Policy, and MFA. Support specialized systems such as dental/medical software and hardware (e.g., X-ray sensors, imaging applications).

Networking & Connectivity

Handle connectivity issues including firewalls, VPNs, VLANs, DNS/DHCP, and wireless infrastructure.

Service Delivery

Take ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction. Perform root cause analysis to prevent recurring issues, escalate unresolved issues appropriately, and document solutions to contribute to shared knowledge resources.

Benefits

Medical Benefits (employee premiums covered at 80-100%)
Dental, and Vision – Individual contribution
15 days Paid time off (plus 8 public holidays)
Training & Development
401(k) – 1% on the first 4% after 90 days
Life Insurance

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also required to sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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Full-Time

MSP Experience Required

Valid Drivers license

• Salary: $75k-$95k Depending on experience they bring
• Logistics: This is a Travel role, candidates are required to travel to client sites across the United States upto 75%

This is a Level 2 Tech role, they are looking for someone that is well rounded and is tech strong on the systems and networking side of things

• What are the non-negotiables for this role? Ability to travel and work independently.
• Are travel expenses covered upfront or reimbursed? Airplane and hotel are covered up front. Other expenses are reimbursable.
• Since they’re traveling techs, will they still be part of the on-call rotation? No on call rotation
• How frequently are they expected to travel? Could be up to 75%
• Which states or regions will they typically be traveling to? We have clients all over the US

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Job Title: Account Executive – Managed Services

Location: Whippany, NJ | Onsite | Full-Time

About Us

We’re a 25+ year-old technology solutions provider with a strong reputation in the copier and print solutions industry. Now, we’re expanding aggressively into Managed IT Services (MSP). With two successful copier sales reps driving that side of the business, we’re ready to add our first dedicated Account Executive for MSP services—a builder who’s excited to help us grow this division from the ground up.

What You’ll Do

Business Development: Prospect, build, and manage a pipeline of SMB and mid-market clients for IT managed services.

• Client Engagement: Conduct discovery meetings to understand client pain points and align MSP offerings (O365, cybersecurity, networking, cloud, helpdesk, etc.).
• Partnership Growth: Leverage our copier customer base as warm leads and expand into new verticals (legal, manufacturing, financial, healthcare).
• Solution Selling: Present, demo, and propose IT solutions that meet client needs; partner with technical team for scoping and solution design.
• Sales Process Ownership: Drive opportunities from prospecting through close, collaborating closely with leadership on pricing, proposals, and contracts.
• Market Building: Help shape messaging, go-to-market strategies, and feedback loops as we grow the MSP division.

What We’re Looking For

• 2+ years of sales experience (IT/MSP preferred, but copier or technology solutions sales welcome).
• Hunter mentality with proven success in prospecting and closing new business.
• Strong communication and presentation skills; ability to engage with C-level decision makers.
• Curiosity and drive—excited to grow in a new division with lots of opportunity.
• Familiarity with managed IT services, cloud, and cybersecurity is a plus.

What’s in It for You

• Base salary + uncapped commissions (OTE $100K+ with growth potential).
• The opportunity to be the first AE in a growing division, with a clear path to leadership as the MSP team scales.
• Direct access to executive leadership and the ability to shape sales strategy.
• A collaborative, team-first culture with support from an established technology brand.

Apply Here

Pay: From $60,000.00 per year

Job description

A premier technology and solutions provider, is seeking a dynamic and results-driven Account Manager to join our team. This is a relationship-building position measured in client satisfaction. If you enjoy working with people, forging relationships, and advocating persistently, you will find this position highly rewarding.

We are an innovative IT group seeking proactive, passionate people who love serving clients. A Client Success Manager acts as the point of contact for our clients. They build mutually beneficial relationships, always striving to find the products which best fit the needs of the client. Our primary goal is to provide superlative customer service, always.

The Client Success Manager should have a holistic approach when connecting the client’s IT business needs to company’s services. To illustrate, a day to day can include conducting quarterly business reviews with clients, assisting clients with lifecycle management for their IT hardware inventory, identifying end of life assets for clients and preparing quotes for IT hardware upgrades, making recommendations on company’s services that can provide added value to the client, preparing budgets for the upcoming year, etc.

To succeed in this position, candidates should exhibit high-quality communication, computer, and problem-solving skills. You should also be resourceful, analytical, adaptable, and organized.

Responsibilities

• Cultivate and maintain relationships with clients, vendors, and Client Success team.
• Assists the IT Team with ensuring clients have every technical advantage they need to run their business efficiently and securely.
• Identifying technical opportunities in the client business and ways to resolve them.
• Identifying business areas that can be streamlined and automated.
• Awareness of all ongoing initiatives for the client: open tickets, ongoing projects, open opportunities, annual budgets, forecasting future expenses.
• Maintain up-to-date knowledge of the client’s industry trends.
• Facilitating strategic discussions with clients to enhance their business in the future.
• Attending and leading Quarterly Business Reviews with clients.
• Understanding the importance of CRM hygiene, documenting notes for each client interaction to create a central repository for the Client Success team.
• Communicating the progress of monthly and quarterly initiatives to the client and internal team.
• Serve as the liaison between the client and the infrastructure team by successfully onboarding new clients.
• Consciousness of clients’ needs such as: equipment replacement or upgrades for clients.
• Respond to client’s escalated technical questions and concerns.
• Facilitating user training on new or existing tools.
• Assisting with quoting, vendor management and deal registrations.
• Creates and presents technical services, consulting agreements, SOWs and supporting documents to clients.
• Partnering with Solutions Architect to determine solutions that best suit individual client needs.
• Practicing consultative sales; that is, collaborating with clients to ascertain their needs and providing recommendations to best meet those needs rather than recommending solutions to maximize the profit margin.
• Other duties as assigned.

Skills

• Effectively combine communication skills with industry/company knowledge to articulate Company’s vision and strategy, while showing our business value and impact to clients.
• Ability to conduct B2B presentations.
• Excellent analytical, logical thinking, and critical thinking skills.
• Ability to explain complex solutions at a high-level.
• Excellent sales and customer service skills with proven negotiation skills.
• Set and manage appropriate prospect or client expectations regarding proposed solution from presale, sales, and post-delivery.
• Strong organizational skills with attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Ability to work independently and as a member of the sales team.
• Understanding of MSP, Security, and Cloud business model.

Required Experience

• At least 3 years of experience as an account manager or consultative sales representative, while consistently meeting/exceeding sales targets

Preferred Experience

• Experience with quoting tools
• Experience with PSA/Ticketing System
• Experience with online collaboration tools (ex. ScalePad)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to travel offsite for client meetings

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental Pay

• Bonus opportunities
• Commission pay

Work Location: In person

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