| Position | Location(s) | |
|---|---|---|
Level 2 Technician |
Cleveland, OH – Onsite |
Apply here |
Level 2 Helpdesk Technician |
Neptune City, NJ – Remote |
Apply here |
Tier 2 Helpdesk Technician |
Indianapolis, IN – Onsite |
Apply here |
Level 3 Helpdesk & Network Support |
San Francisco, CA – Remote |
Apply here |
Level 2 Support Eng |
New York City, NY – Remote |
Apply here |
Level 2 Support Eng |
Springfield, MA – Onsite |
Apply here |
Tech Support Level 2/3 |
Philadelphia, PA – Hybrid |
Apply here |
Desktop Support Tech – Level 3 |
College Station, TX – Hybrid |
Apply here |
Level 3 Support Engineer |
Hackensack, NJ – Onsite |
Apply here |
Level 2 Technician |
Columbus, OH – Onsite |
Apply here |
Project Systems Engineer |
West Hartford, CT – Onsite |
Apply here |
Level 2/3 Support Engineer |
Doral, FL – Remote |
Apply here |
Service Delivery Manager |
Brooklyn, NY – Hybrid |
Apply here |
Project Engineer |
Worcester, MA – Onsite |
Apply here |
| Level 2 Support Eng | Worcester, MA |
Apply here |
Current Open Positions
Help Desk Technician II
MSP Experience, Valid Drivers License (Company Vehicle)
Location: Cherry Hill, NJ (with occasional onsite client visits in Central, South, NJ)
Reports to: Help Desk Lead
Logistics: 5 days onsite for the first 90 days, after that 2 days WFH
$65k-$78k – If candidates are interested in getting certs, they have a chance to salary raise on successful certs.
Company Overview:
We pride ourselves on our relationship-based approach to client service, driven by our core values: Communication, Dependability, Personal Integrity, Teamwork, Motivation, and Passion.
Position Summary:
We are seeking a Help Desk Technician II to deliver both first and second-level support for clients’ hardware, software, networking, and server issues. While much of the work is performed from our Cherry Hill office, occasional travel is required to client sites across Brooklyn, Queens, the Bronx, and NYC.
Key Responsibilities:
- Provide 1st and 2nd level support for desktops, laptops, printers, and related devices.
- Accurately log problems and resolutions in our ticketing system.
- Maintain in-depth product and service knowledge.
- Participate in on-call support rotation.
- Complete training and certifications assigned by management.
- Move equipment weighing up to 50 lbs when required.
- Perform additional duties as directed by the Help Desk Lead.
Required Qualifications:
- 3+ years of relevant experience or a BS in Information Systems or related field.
- Strong customer service presence with a friendly, professional phone manner.
- Excellent verbal and written communication skills, able to explain technical concepts to non-technical users.
- Experience with Windows Desktop and Server OS.
- Familiarity with virtualization (Microsoft Hyper-V).
- Knowledge of Microsoft 365 (Intune, OneDrive, SharePoint).
- Hands-on with networking hardware (firewalls, switches, access points).
- Minimum typing speed of 40 WPM.
- Reliable transportation.
Benefits:
- 50% Covered Medical, Dental, and Vision Insurance
- 12 PTO Days after 90 days of employment
- 401(k) – Flat 3%
- Pay for certifications and training resources
Must Have
- ConnectWise Manage
- Strong Documentation experience
- Must agree to clock 6 billable hours on the timesheet
Nice to Have: ConnectWise Automate
Primary functions include:
- Escalation point of contact for all client support calls
- Handle escalated troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create, update and close service tickets within our ticketing system
- Ensure problems are resolved remotely or escalated appropriately
- Support the development and success of the Helpdesk Team
- Escalation of Tickets to Field Team for on-site support and resolution as appropriate
Desired Skills, knowledge and experience:
- Microsoft Windows Server (current and supported versions)
- VMware & Hyper-V (current and supported versions)
- Windows Remote Desktop Server
- Lenovo, HP, Dell, IBM, Server Hardware
- Theoretical and Practical Application of IP Infrastructure and VLAN’s
- Active Directory – Implementation and Maintenance
- Enterprise Backup Solutions (Datto BCDR (Siris/Alto), StorageCraft, Veeam and Replibit)
- Enterprise Antivirus Solutions (Webroot, ESET, Sophos)
- Firewall and Router Configuration Experience
- Cloud and Remote Backup Solutions
- Preferred certifications: A+, Network +, Security +, CCNA, Microsoft Certs, Microsoft Certified Desktop Support Technician
- Working knowledge of Office 365, Exchange, Active Directory, Networking, Windows OS’s to include XP, 7, 10, Server 2008 R2, 2012, 2012 R2 and 2016, as well as Azure.
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills
- Proficient and fluent in English
- Previous experience in a Managed IT Services environmente
Experience:
- Ticketing System experience: Autotask PSA/Connectwise Manage
- RMM Tool Experience: Datto RMM (Centrastage), SolarWinds, Labtech, etc.
Full-Time
MSP Experience Required
Valid Driver’s License & Car
Logistics: 5 days onsite for the first 90 days. There after 1 day WFH
On Call—1 week every 8-9 Weeks
Comp: $55k – $65k
Software we use
Halo – PSA – Preferred
Enable N-Central – RMM
IT Glue – Knowledge Base
USP: MSP that is heavy into automation AI, great people to work with. Focus on employee development, including clear career paths, performance-based bonuses.
Clients: Legal, Manufacturing, Logistics, Construction, Financial
Full-Time
MSP Experience Required
Valid Drivers License and Car required
Salary: $75k-$85k
Logistics:
5 Days onsite/Client Visits – Travel will include project work that is well distributed amongst the team to avoid burnout. Travel and stay expenses will be paid for by the company
This person will be responsible for only support the first 90 days, after which they will start buddying up with other engineers on projects. The will start getting projects assigned to them closer to a year, once they have proved themselves.
Required:
- Min 4 years, Max 12 years experience
- Experience with M365 Azure, Intune, Sharepoint, Entra Portals
- Candidates need to have experience writing policies from Scratch in these portals (Not Just Maintaining)
- Experience setting up Sharepoint from scratch
- Strong experience with InTune, Azure, SharePoint, MS365
Personality Requirements:
- Must love getting stuff accomplished
- Must love talking to people
- Must love documentation
Primary functions include:
- Escalation point of contact for all client support calls
- Handle escalated troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create, update and close service tickets within our ticketing system
- Ensure problems are resolved remotely or escalated appropriately
- Support the development and success of the Helpdesk Team
- Escalation of Tickets to Field Team for on-site support and resolution as appropriate
Skills, knowledge and experience:
- Microsoft Windows Server (current and supported versions)
- VMware & Hyper-V (current and supported versions)
- Windows Remote Desktop Server
- Theoretical and Practical Application of IP Infrastructure and VLAN’s
- Active Directory – Implementation and Maintenance
- Enterprise Backup Solutions (Datto BCDR (Siris/Alto), StorageCraft, Veeam and Replibit)
- Enterprise Antivirus Solutions (Webroot, ESET, Sophos)
- Firewall and Router Configuration Experience
- Cloud and Remote Backup Solutions
- Preferred certifications: A+, Network +, Security +, CCNA, Microsoft Certs, Microsoft Certified Desktop Support Technician
- Working knowledge of Office 365, Exchange, Active Directory, Networking, Windows OS’s to include XP, 7, 10, Server 2008 R2, 2012, 2012 R2 and 2016, as well as Azure.
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills
- Proficient and fluent in English
- Previous experience in a Managed IT Services environment
Full-Time
MSP Experience required
Pay $90-$110 base
Its not 100% onsite 40 hours per week
He /she can work hybrid but onsite to clients will be necessary at least 1-2 a week for installs
- Must be local as onsites installs are a must
- Must have MSP experience 2-3years min
- Must have strong understanding of sonicwall, aruba switches or equivalent brand
Vlans are critical - Must be good with tools if he/she needs to install stuff in racks
- Must love fixing problems—problem solving needs to be a passion of the person.
Full-Time
MSP Experience Required
Valid Drivers License and Car required
Salary: $90k-$110k
Logistics:
5 Days onsite/Client Visits – Travel will include project work that is well distributed amongst the team to avoid burnout. Travel and stay expenses will be paid for by the company.
This person will be responsible for only support the first 90 days, after which they will start buddying up with other engineers on projects. The will start getting projects assigned to them closer to a year, once they have proved themselves.
Required
- Strong project/migration experience.
- Experience with M365 Azure, Intune, Sharepoint, Entra Portals
- Candidates need to have experience writing policies from Scratch in these portals (Not Just Maintaining)
- Experience setting up Sharepoint from scratch
- Strong experience with InTune, Azure, SharePoint, MS365
Key Responsibilities:
- Provide Level 3 onsite support for escalated desktop, server, network, and application-related issues.
- Lead and participate in onsite technical projects, including
- Office 365/email migrations
- Server/workstation replacements and imaging
- Network device installations and upgrades (firewalls, switches, WAPs)
- Troubleshoot and resolve issues related to:
- Active Directory
- Office 365
- VPNs and remote access
- Backup systems (Cloudberry, Barracuda)
- Printing, networking, and connectivity
- Document all work thoroughly in ticketing (PSA) and RMM tools.
- Maintain a strong client-facing presence and build user confidence through clear communication.
Technical Skills Required:
- Strong understanding of Windows desktop and server environments
- Office 365: setup, migration, and support
- Active Directory: account management, group policies
- RMM/PSA tools (e.g., ConnectWise, N-able)
- Hardware installation and troubleshooting (desktops, laptops, network devices)
- Basic networking: DHCP, DNS, VPN, VLANs, firewalls, switches
Salary: $75k-$80k
Logistics:
Hours are usually from 9am to 5:30 Pm – 2 times Customer visits a week in Burlington and 1 one time a month in Springfield, MA. When not visiting the customer in Burlington, MA this person will be working from home. Although the frequency of client visits will change as they are planing to increase their client base.
Required Skills and Qualifications
- This person is Reliable, On-Time, Documentation Guru, Coordinates well
- 4-7 Years total IT and 2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
- Knowledge of Juniper and SonicWALL firewalls;
- Experience with MSP related tools: ConnectWise, Kaseya VSA, PRTG, and ITGlue.
- Experience with networking protocols: TCP/IP, BGP, OSPF, VPN, IPSEC, VoIP, and QoS.
- Experience in WAN/LAN networking—including routing, switching, security, and load balancing.
- Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
- Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
- Experience with Grand Stream or other Asterisk based PBXr systems;
- Experience with Android, iOS, GSUITE, and Office365.
- Self-motivated, with excellent time management skills and ability to handle and adapt to changing priorities and special projects in a high growth environment.
- Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies; and
- Strong written and oral communication skills are a strict requirement.
Knowledge
Is an established and steady performer that is beginning to focus on attaining expertise in one or more areas. Learns quickly and makes steady progress without the need for constant or significant feedback from more senior team members.
Networking
Able to troubleshoot common problems with network equipment such as a switch. Able to configure any network endpoint such as a printer, WAP, or PDU.
Telecom:
Able to support some VoIP or collaboration systems and configure and deploy some endpoints such as phones or conferencing equipment.
Servers and Systems:
Able to support simple server or storage systems such as Windows Server, VMware ESX, Synology, and AD such as to upgrade software versions, safely free up disk space, replace components or perform other maintenance. Able to provide moderate and effective desktop support.
Servers and Systems
Understands concepts of OUs, Groups, GPOs. Can read stop error logs. A+ or equivalent experience.
Systems and Data: Able to perform SOP maintenance and basic changes in systems such as Google, O365 or similar. Execute standard SOP changes to client data without errors.
Coding:
Able to understand functions of scripts and code created by others and utilize when appropriate to increase support efficiency and speed.
Networking:
Understands concepts of NAT, firewalls, VLANs, VPNs, ISP peer issues. Intermediate troubleshooting: netstat, arp, nslookup.
Delivery:
Applies learned concepts to solve issues of a clearly defined scope and/or limited complexity. Able to solve technical issues unassisted some of the time. Able to accomplish developmental assignments that require limited decision making and complexity. Documents processes and procedures.
Benefits
- Competitive compensation
- Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Retirement Plan (401(k)) with company match
- Commuter Benefits
- Short-Term Disability Insurance fully paid by the company
- Long-Term Disability Insurance fully paid by the company
- Life and AD&D Insurance, with optional Supplemental Life Insurance
- Paid Time Off, including Paid Parental Leave
- 10 Holidays
- 2 Floating Holidays
Full-Time
MSP Experience Required
Valid Driver’s License and Car
Target Candidates: Manhattan, Brooklyn, Queens, Bronx
Logistics: On-Site 5 Days a week
Salary: $100K–$115K
“This role involves interfacing with clients who manage billion-dollar portfolios. To succeed, you’ll need to be intellectually sharp, confident in communication, and present yourself with executive polish. If you naturally operate with that level of presence and professionalism, this could be a phenomenal platform for your career.”
USP
We’re big on trust, zero on micromanagement. Our clients expect excellence, and so do we. If you’re ready to grow, own your work, and learn from top-tier engineers—this is your spot.
About the company
MSP supporting finance, legal, and healthcare clients with white-glove IT, cybersecurity, and governance. Founded in 1998, we offer secure, compliant, and high-touch service to demanding professionals.
The Opportunity
You’ll own client relationships, solve problems, and grow your own book of work—with zero micromanagement.
What You’ll Do
- Provide Tier 3 support via phone, email, remote tools
- Troubleshoot Microsoft 365, Windows/macOS, networking, common third-party applications
- Handle updates, onboarding/offboarding, access control
- Maintain HIPAA/SEC compliance and clear documentation
- Monitor systems, respond to alerts, follow through with clients
- Contribute to internal processes and team knowledge
Who You Are
- 7-15 years in technical support (MSP or similar)
- Skilled in M365, Windows, AD, DNS, RMM (NinjaOne a plus)
- Strong knowledge of Windows, Mac, Microsoft 365, Teams, SharePoint, Azure, AWS and collaboration tools
- Reliable, professional communicator clients trust
- Independent, organized, and detail-focused
- Certifications (A+, Network+, Microsoft) are a bonus
Full-Time
MSP Experience Require
Salary: 90k-130k
Experience with these Projects:
- Email Migration from Local Exchange to Office 365
- One Drive Migrations
- Sharepoint Migrations
- Firewalls replacements Sonicwall to Meraki
- Server Migration from Local ESXI Host to Azure
- Azure Virtual Desktop Setup
- Network Upgrades: Configuration and Setup of SonicWALL Firewalls, Meraki
- Intune MDM Policy creation and enrollment
- Server Upgrades: Setting up ESXI Host and migration old VM to new host
Qualifications Include
- 7+ years of recent, relevant hands-on experience in a similar position
- Preferred Certifications: A+; Network+, MCSE, Office 365, VCP, CCNA, Azure
- Preferred Work Experience: Managed Service Provider or Consulting environment
- Preferred Systems Experience; ConnectWise, IT Glue
- Ability to effectively communicate both written & verbally
- Desire to grow personally and professionally
- Desire to work in a fast-paced and growing organization
- Desire to work in a Fun environment
- Require a valid driver’s license
Requirements for the position are
- 6+ years of recent, relevant hands-on experience in a System Engineer position
- Effectively manage multiple tasks ranging in size and complexity for various client infrastructures
- Designed, deployed and maintained Networks on their own multiple times
- Design, Install/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
- Design, install, & configure virtualized environments such as VMware & Hyper-V
- Configuration of various storage related to on-premise infrastructures.
- Configuration of Microsoft infrastructures, including the following applications:
- Windows Server and Terminal Server Farms
- Exchange Server, SQL Server, Office 365
- Active Directory, Group Policies, Application Deployments
- Install & Troubleshoot various third-party software, including:
- Datto, Shadow Protect, StorageCraft, Veeam, and ESET, among others
- Configuration, deployment & troubleshooting of firewall technologies including:
- Site to Site VPNs, Security Services, QoS, High Availability, Load Balancing, routing etc.
- Experience with SonicWall and/or Meraki is preferred
- Designing, configuring & troubleshooting network infrastructures with the following experience preferred:
- Cisco IOS firewalls, routers, switches
- Unifi switching & Wireless
- Ability to lift and move computer and network equipment
Project Engineer
Full-Time
MSP Experience required
Salary: $100k – $115k
This is a 100% remote opportunity – No travel required
Role Requirements and Responsibilities
Seeking an experienced project engineer capable of planning and executing projects from start to finish
90% project-focused role with minimal support duties
Strong project planning abilities prioritized over specific technical skills
Projects currently
Physical Server to cloud migrations, SharePoint/Entra
Project Engineer
Full-Time
MSP Experience Required
Valid Drivers License – Car
Salary: $85k-$95k
Logistics: TBD
Summary
As a Systems/Network Engineer you will work directly with clients to manage their environments, issues, and projects. You will leverage your technical skills and experience to implement a wide range of solutions across client accounts and work to improve our overall processes.
Responsibilities
- Work individually and with IT Team to support client endpoints and software.
- Handle escalated tickets for complex issues and situations.
- Install, configure, and maintain client network infrastructure, workstations, servers, and communications systems.
- Support customers with M365 and Azure projects. Manage Security Scores and implement best practices on customer tenants.
- Manage high priority customer support agreements and be a primary POC and problem solver.
- Create and follow IT documentation, guidelines, standards, policies, and procedures.
- Assist with development of project plans and proposals.
- Manage and execute client projects, including on-site visits when required.
- Use ticketing and project management tools to efficiently manage work and track time.
- Provide technical guidance and support to junior staff and other departments
Technologies
- MSP Tools: NinjaRMM, Acronis, ITGlue, ConnectSecure, etc.
- Infrastructure: Entra/Active Directory, DHCP & DNS, LAN & WAN, and VLANs w/Tagging.
- CLI Tools
- Hardware:
- Installation of networking equipment including routers, switching, access points, etc.
- Assembly, disassembly and maintenance of rack mount server hardware, laptops, desktops, etc.
- System Administration and Support: Windows (Server 2008-2019, Windows 10), Linux Servers, and Microsoft Office suite (2013-2019 & 365).
- Security: Cyber Security, Firewalls, SSL & IPSEC VPN, MFA, and remediating Virus & Malware Attacks.
- Scripting and Automation: Powershell, scripting, and automation tools to streamline processes and tasks.
- Cloud and Virtualization: Azure, AWS, Hyper-V & VMWare, Azure WAN, and virtualization technologies.
- Bonus: Telephony and Audio/Video systems
- Bonus: Hands on skills w/ light construction, wiring, etc.
Full-Time
MSP Experience Required
Valid Drivers License and Car required
Logistics: 5 Days onsite/Client Visits
Salary: $60k-$65k Could do $70k for the right candidate
Responsibilities:
- Desktop, end-user support, mac, iPhone, iPad
- On-site and Remote support
- On-site equipment installation (servers, racks, PCs, wiring cleanup, documentation, etc)
- Clear queue, Escalate tickets
- Document and follow SOPs
Overall:
- No keyboard warriors (must present well, and be comfortable talking to people)
Personality Requirements:
- Must love getting stuff accomplished
- Must love talking to people
- Must love documentation
Primary functions include:
- Escalation point of contact for all client support calls
- Handle escalated troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create, update and close service tickets within our ticketing system
- Ensure problems are resolved remotely or escalated appropriately
- Support the development and success of the Helpdesk Team
- Escalation of Tickets to Field Team for on-site support and resolution as appropriate
Skills, knowledge and experience
- Microsoft Windows Server (current and supported versions)
- VMware & Hyper-V (current and supported versions)
- Windows Remote Desktop Server
- Theoretical and Practical Application of IP Infrastructure and VLAN’s
- Active Directory – Implementation and Maintenance
- Enterprise Backup Solutions (Datto BCDR (Siris/Alto), StorageCraft, Veeam and Replibit)
- Enterprise Antivirus Solutions (Webroot, ESET, Sophos)
- Firewall and Router Configuration Experience
- Cloud and Remote Backup Solutions
- Preferred certifications: A+, Network +, Security +, CCNA, Microsoft Certs, Microsoft Certified Desktop Support Technician
- Working knowledge of Office 365, Exchange, Active Directory, Networking, Windows OS’s to include XP, 7, 10, Server 2008 R2, 2012, 2012 R2 and 2016, as well as Azure.
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills
- Proficient and fluent in English
- Previous experience in a Managed IT Services environment
Full-Time
MSP Experience Required
Valid Drivers License and Car required
Logistics: 5 Days onsite/Client Visits
Salary: $60k-$65k Could do $70k for the right candidate
Responsibilities:
- Desktop, end-user support, mac, iPhone, iPad
- On-site and Remote support
- On-site equipment installation (servers, racks, PCs, wiring cleanup, documentation, etc)
- Clear queue, Escalate tickets
- Document and follow SOPs
Overall:
- No keyboard warriors (must present well, and be comfortable talking to people)
Personality Requirements:
- Must love getting stuff accomplished
- Must love talking to people
- Must love documentation
Primary functions include:
- Escalation point of contact for all client support calls
- Handle escalated troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create, update and close service tickets within our ticketing system
- Ensure problems are resolved remotely or escalated appropriately
- Support the development and success of the Helpdesk Team
- Escalation of Tickets to Field Team for on-site support and resolution as appropriate
Skills, knowledge and experience
- Microsoft Windows Server (current and supported versions)
- VMware & Hyper-V (current and supported versions)
- Windows Remote Desktop Server
- Theoretical and Practical Application of IP Infrastructure and VLAN’s
- Active Directory – Implementation and Maintenance
- Enterprise Backup Solutions (Datto BCDR (Siris/Alto), StorageCraft, Veeam and Replibit)
- Enterprise Antivirus Solutions (Webroot, ESET, Sophos)
- Firewall and Router Configuration Experience
- Cloud and Remote Backup Solutions
- Preferred certifications: A+, Network +, Security +, CCNA, Microsoft Certs, Microsoft Certified Desktop Support Technician
- Working knowledge of Office 365, Exchange, Active Directory, Networking, Windows OS’s to include XP, 7, 10, Server 2008 R2, 2012, 2012 R2 and 2016, as well as Azure.
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills
- Proficient and fluent in English
- Previous experience in a Managed IT Services environment
Full-Time
Salary: $60k $70k
Valid Driver’s License with a clean Record – Company Vehicle if driving record is clean, If not will need to have their own car
Onsite – 5 Days week
Looking for a Level 2/3 Support Engineer that will be responsible for On-Boarding new customers. Need to be personable and be able to create a good conversation with customersRequired Skills
2.5 Years to 7 Years Total IT and Experience Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus. On-Call 1 week every 4 months- Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.in accordance with standards and project/operational requirements.
- Install and configure systems such as supports core, financial software and core operational infrastructure applications.
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards.
- Research and recommend innovative, and where possible automated approaches for system administration tasks.
- Identify approaches that leverage our resources and provide economies of scale.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
- Create, change, and delete user accounts per request for all software.
- Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Apply OS patches and upgrades on a regular basis based on recommendation from the
- Information Security Officer, and upgrade administrative tools and utilities.
- Configure/add new services as necessary.
- Upgrade and configure system software that supports infrastructure applications or Asset
- Management applications per project or operational needs.
- Maintain operational, configuration, or other procedures.
- Assist with troubleshooting and completion of Help Desk Ticket issues.
- Work in a weekend rotating schedule to cover close of business and Help Desk
Job Title: Service Delivery Manager
Location: East Hartford, CT
Type: Full-Time
Industry: Managed Services Provider (MSP)
About the Role:
We’re looking for a strategic, big-picture operations leader to take the reins of our fast-paced MSP’s service delivery engine. This is a high-impact, high-visibility role that touches every part of our business—client strategy, team leadership, internal ops, and scalable process improvement.
If you’re a proactive leader who thrives on building systems, inspiring teams, and delivering an exceptional client experience, we want to hear from you.
What You’ll Own:
- Client Experience & Strategy: Lead QBRs, set strategic roadmaps, and manage escalations to ensure world-class service.
- Team Leadership: Hire, coach, and manage performance across the operations team with a focus on growth, accountability, and clarity.
- Service Delivery & Process Optimization: Build and refine the systems, metrics, and processes that keep us running smoothly and scaling smart.
- Cross-Functional Collaboration: Work closely with sales, projects, and support teams on quoting, ticketing systems, and process alignment.
Top Priorities in Your First 6 Months:
- Strengthen client relationships and streamline escalation handling.
- Set and lead strategic initiatives (think: QBRs, OKRs, rocks).
- Build a high-performing team with clear accountability and career paths.
- Develop and implement metrics-driven processes for service delivery.
What You Won’t Own (but will delegate/manage):
- Ticket-level management and day-to-day tech ops.
- Quote generation and approvals.
- Hands-on project management.
Who You Are:
- A macro-thinker with strong strategic chops and a love for clean, scalable systems.
- A people-first leader who builds strong teams and drives performance.
- Experienced in the MSP space (or similar service environments).
- Comfortable working in a fast-paced, ever-changing environment.
Why Join Us?
You’ll have the autonomy to build, lead, and make an impact across the business.
Job Type: Full-time, Base Salary + Commission
About us:
Our Company is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services. With a commitment to exceptional client satisfaction, we provide managed IT, cloud solutions, cybersecurity, and network management to a wide range of clients.
Position Overview:
The Outside Sales IT Technical Consultant will serve as the face of the company, driving revenue growth by identifying, engaging, and closing new business opportunities. This role requires a combination of technical expertise and consultative sales skills to effectively communicate the value of our IT services to potential clients. You will work closely with the technical and operations teams to provide technical solutions for prospective clients.
Key Responsibilities:
Sales and Business Development:
- Identify and pursue new business opportunities through networking, referrals, cold calls, and targeted prospecting.
- Conduct needs assessments and consultations to understand client challenges and propose tailored IT solutions.
- Develop and deliver compelling presentations, proposals, and demonstrations to prospective clients.
Client Relationship Management:
- Build and maintain strong relationships with decision-makers, including C-level executives and IT managers.
- Serve as a trusted advisor by staying informed about prospective clients’ evolving business needs and recommending suitable IT services.
Collaboration with Internal Teams:
- Collaborate with technical staff to ensure accurate scoping and proposal development.
- Maintain clear communication between prospective clients and the operations team to ensure smooth onboarding and project delivery.
Market Knowledge and Strategy:
- Stay up-to-date with industry trends, emerging technologies, and competitive offerings.
- Provide market feedback to improve product offerings and marketing strategies.
Reporting and Performance Tracking:
- Maintain accurate records of sales activities, opportunities, and pipeline in the CRM system.
- Meet or exceed sales quotas and performance targets.
Required Skills and Qualifications:
- Proven experience in B2B sales, preferably in IT services or technology solutions.
- Strong understanding of IT services, including managed services, cloud solutions, cybersecurity, and compliance.
- Excellent communication, negotiation, and presentation skills.
- Ability to translate technical concepts into business value for non-technical stakeholders.
- Self-motivated, goal-oriented, and capable of working independently.
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and proficiency in Microsoft Office Suite.
- Valid driver’s license and willingness to travel as needed.
Experience:
- Previous experience in an MSP or IT consulting firm.
- Knowledge of compliance frameworks such as HIPAA, CMMC, or GDPR.
- Technical certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
Work Environment:
- Work Location: Remote as per company policy.
- On-call: Regular business hours with occasional flexibility for campaign launches, events or urgent tasks.
Why Join us:
- Competitive base salary with an uncapped commission structure.
- Comprehensive benefits package, including health insurance and retirement plans.
- Ongoing training and professional development opportunities.
- Collaborative work environment with a focus on innovation and growth.
Job Title: Inside Sales Representative (Growth Path to Account Executive)
Location: In-Office | New Jersey
Salary Range: Base=$60K
Summary
We’re a fast-growing MSP that’s gone from a one-person shop to a 20-person award-winning team in just a few years. Now, we’re looking for a motivated and people-focused Inside Sales Rep who’s ready to grow with us—someone who’s great at starting conversations and building trust, with the drive to grow into a full-cycle AE or outside sales role over time.About the Role
As our Inside Sales Rep, you’ll be the first touchpoint for many of our future clients. You’ll handle prospecting, qualify leads, book discovery meetings, and lay the foundation for long-term relationships. Over time, you’ll have the chance to take on more ownership of the sales cycle and grow into an Account Executive or Outside Sales role.What You’ll Do
- Prospect and connect with SMB decision-makers through calls, email, and LinkedIn
- Qualify inbound and outbound leads to understand business needs
- Book meetings for the owner or AE team, while learning the full sales cycle
- Maintain and grow a healthy pipeline of potential clients
- Collaborate with the service team to understand offerings and align messaging
- Support follow-ups and proposal preparation
- Represent the company at local events and networking opportunities
- Learn and grow with the goal of owning the full sales process in the future
What We’re Looking For
- 2+ years of inside sales, SDR, or business development experience (MSP or tech preferred)
- A natural communicator who enjoys connecting with people
- Strong organizational skills and comfort with CRM tools
- A client-first mindset—someone who asks great questions and listens well
- A desire to learn, grow, and eventually own a sales pipeline from end to end
- Comfortable speaking to business leaders and decision-makers
- A valid driver’s license (for future local meetings as your role grows)
Why Join Us?
- Be part of a growing MSP that values relationships over transactions
- Work side-by-side with the founder and a passionate, close-knit team
- Clear growth path into a full Account Executive or Outside Sales role
- Make a meaningful impact helping businesses get the IT support they need
- Learn the ropes from a team that’s done it before—and done it well
Full-Time
Salary Range: $60K – $70K
Onsite: 5 Days week
Looking for a Level 2/3 Support Engineer that will be responsible for On-Boarding new customers.
Need to be personable and be able to create a good conversation with customers
Required Skills
2.5 Years to 7 Years Total IT and Experience
Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus.
On-Call 1 week every 4 months
- Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.in accordance with standards and project/operational requirements.
- Install and configure systems such as supports core, financial software and core operational infrastructure applications.
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards.
- Research and recommend innovative, and where possible automated approaches for system administration tasks.
- Identify approaches that leverage our resources and provide economies of scale.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
- Create, change, and delete user accounts per request for all software.
- Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Apply OS patches and upgrades on a regular basis based on recommendation from the
Information Security Officer, and upgrade administrative tools and utilities. - Configure/add new services as necessary.
- Upgrade and configure system software that supports infrastructure applications or Asset
- Management applications per project or operational needs.
- Maintain operational, configuration, or other procedures.
- Assist with troubleshooting and completion of Help Desk Ticket issues.
- Work in a weekend rotating schedule to cover close of business and Help Desk
Full-Time
MSP Experience Required
Valid Driver’s License and Car
Target Candidates: Manhattan, Brooklyn, Queens, Bronx
Logistics: On-Site 5 Days a week
Salary Range: $100K–$115K
Why this Company? USP
We’re big on trust, zero on micromanagement. Our clients expect excellence, and so do we. If you’re ready to grow, own your work, and learn from top-tier engineers—this is your spot.
About the Company
This Company is a boutique MSP supporting finance, legal, and healthcare clients with white-glove IT, cybersecurity, and governance. Founded in 1998, we offer secure, compliant, and high-touch service to demanding professionals.
The Opportunity
We’re hiring a sharp, mature tech who wants to run their own ‘franchise’ inside our business. You’ll own client relationships, solve problems, and grow your own book of work—with zero micromanagement.
What You’ll Do
- Provide Tier 3 support via phone, email, remote tools
- Troubleshoot Microsoft 365, Windows/macOS, networking, common third-party applications
- Handle updates, onboarding/offboarding, access control
- Maintain HIPAA/SEC compliance and clear documentation
- Monitor systems, respond to alerts, follow through with clients
- Contribute to internal processes and team knowledge
Who You Are
- 7-15 years in technical support (MSP or similar)
- Skilled in M365, Windows, AD, DNS, RMM (NinjaOne a plus)
- Strong knowledge of Windows, Mac, Microsoft 365, Teams, SharePoint, Azure, AWS and collaboration tools
- Reliable, professional communicator clients trust
- Independent, organized, and detail-focused
- Certifications (A+, Network+, Microsoft) are a bonus
Full-Time
MSP experience Required
Experience with these Projects
- Email Migration from Local Exchange to Office 365
- One Drive Migrations
- Sharepoint Migrations
- Firewalls replacements Sonicwall to Meraki
- Server Migration from Local ESXI Host to Azure
- Azure Virtual Desktop Setup
- Network Upgrades: Configuration and Setup of SonicWALL Firewalls, Meraki
- Intune MDM Policy creation and enrollment
- Server Upgrades: Setting up ESXI Host and migration old VM to new host
Qualifications Include
- 7+ years of recent, relevant hands-on experience in a similar position
- Preferred Certifications: A+; Network+, MCSE, Office 365, VCP, CCNA, Azure
- Preferred Work Experience: Managed Service Provider or Consulting environment
- Preferred Systems Experience; ConnectWise, IT Glue
- Ability to effectively communicate both written & verbally
- Desire to grow personally and professionally
- Desire to work in a fast-paced and growing organization
- Desire to work in a Fun environment
- Require a valid driver’s license
Requirements for the position are
- 6+ years of recent, relevant hands-on experience in a System Engineer position
- Effectively manage multiple tasks ranging in size and complexity for various client infrastructures
- Designed, deployed and maintained Networks on their own multiple times
- Design, Install/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
- Design, install, & configure virtualized environments such as VMware & Hyper-V
- Configuration of various storage related to on-premise infrastructures.
- Configuration of Microsoft infrastructures, including the following applications:
- Windows Server and Terminal Server Farms
- Exchange Server, SQL Server, Office 365
- Active Directory, Group Policies, Application Deployments
- Install & Troubleshoot various third-party software, including:
- Datto, Shadow Protect, StorageCraft, Veeam, and ESET, among others
- Configuration, deployment & troubleshooting of firewall technologies, including
- Site to Site VPNs, Security Services, QoS, High Availability, Load Balancing, routing etc.
- Experience with SonicWall and/or Meraki is preferred
- Designing, configuring & troubleshooting network infrastructures with the following experience preferred:
- Cisco IOS firewalls, routers, switches
- Unifi switching & Wireless
- Ability to lift and move computer and network equipment
Full-Time
MSP Experience Required
Valid Drivers License – Car
Salary: $85k-$95k
Logistics: TBD
Summary
As a Systems/Network Engineer you will work directly with clients to manage their environments, issues, and projects. You will leverage your technical skills and experience to implement a wide range of solutions across client accounts and work to improve our overall processes.
Responsibilities
- Work individually and with IT Team to support client endpoints and software.
- Handle escalated tickets for complex issues and situations.
- Install, configure, and maintain client network infrastructure, workstations, servers, and communications systems.
- Support customers with M365 and Azure projects. Manage Security Scores and implement best practices on customer tenants.
- Manage high priority customer support agreements and be a primary POC and problem solver.
- Create and follow IT documentation, guidelines, standards, policies, and procedures.
- Assist with development of project plans and proposals.
- Manage and execute client projects, including on-site visits when required.
- Use ticketing and project management tools to efficiently manage work and track time.
- Provide technical guidance and support to junior staff and other departments.
Technologies
- MSP Tools: NinjaRMM, Acronis, ITGlue, ConnectSecure, etc.
- Infrastructure: Entra/Active Directory, DHCP & DNS, LAN & WAN, and VLANs w/Tagging.
- CLI Tools
- Hardware:
- Installation of networking equipment including routers, switching, access points, etc.
- Assembly, disassembly and maintenance of rack mount server hardware, laptops, desktops, etc.
- System Administration and Support: Windows (Server 2008-2019, Windows 10), Linux Servers, and Microsoft Office suite (2013-2019 & 365).
- Security: Cyber Security, Firewalls, SSL & IPSEC VPN, MFA, and remediating Virus & Malware Attacks.
- Scripting and Automation: Powershell, scripting, and automation tools to streamline processes and tasks.
- Cloud and Virtualization: Azure, AWS, Hyper-V & VMWare, Azure WAN, and virtualization technologies.
- Bonus: Telephony and Audio/Video systems
- Bonus: Hands on skills w/ light construction, wiring, etc.
Location: Bolton, CT
Type: Full-Time
Why Join Us?
- Be a key driver of growth in a nimble, innovative manufacturing business
- Full ownership of your domain with support from technical leadership
- Opportunity to shape and scale a modern sales and marketing operation
Position Overview
We are seeking a strategic and results-driven Inside Sales & Marketing Manager to lead and own all aspects of our marketing and inbound sales operations. This individual will play a key role in accelerating business growth by managing our digital presence, generating and nurturing leads, and converting interest into opportunities. This is a hands-on leadership role ideal for a self-starter who thrives in a small business environment and is ready to take full responsibility for building and executing an effective sales and marketing engine.
Core Responsibilities
- Own and manage the company website, ensuring it effectively communicates our value proposition and supports lead conversion.
- Develop and execute social media strategy to build brand awareness and drive engagement.
- Write, publish, and maintain blogs and other relevant content that establishes our industry expertise and attracts qualified prospects.
- Configure, optimize, and maintain HubSpot CRM, including lead nurturing workflows, reporting, and campaign management.
- Lead outbound prospecting efforts via Apollo.io, including list building, email outreach, and campaign analysis.
- Own the inbound sales process, including lead qualification, nurturing, and pipeline development.
- Collaborate directly with the President to align messaging and prioritize opportunities, acting as a marketing-savvy extension of technical sales.
- Create compelling sales and marketing collateral, including case studies, product datasheets, and presentation decks.
- Analyze and report marketing performance, adjusting strategy and tactics to improve ROI.
- Take initiative in identifying new channels and tactics to improve brand visibility and lead generation.
Qualifications
- 3+ years of experience in B2B marketing, inside sales, or related roles, preferably in a manufacturing or technical environment.
- Proven ability to manage and grow CRM and marketing automation tools (HubSpot required).
- Proficiency in digital marketing platforms, including Apollo.io, LinkedIn, Google Analytics, and content management systems.
- Strong writing and communication skills with an eye for branding and customer experience.
- Comfortable working independently with a high level of accountability and ownership.
- Bachelor’s degree in Marketing, Business, Communications, or a related field—or equivalent work experience.
Why Vertical Talent Solutions (VTS)?
- Targeted Recruitment: We actively source experienced MSP professionals with 3+ years of experience, ensuring a perfect cultural and technical fit for your company in the United States.
- Streamlined Process: Our unique outreach strategy connects you with qualified candidates seeking a career change. We handle interview scheduling, candidate prep, and timely feedback, saving you valuable time and resources.
- Expert Guidance: Our team of IT recruitment specialists boasts extensive industry knowledge, ensuring the best possible match between your needs and the candidate’s skill set.
Ready to take your tech career to the next level?
Here’s what you can expect:
- Phone Screening: Our recruiters will call you to understand your experience and discuss the open position.
- Interview Preparation: We equip you with all the information you need to shine in your interview, from company culture to benefits and work environment.
- Fast Turnaround: We prioritize your time, providing prompt feedback after each interview stage.
For Employers:
- Targeted Search: We leverage our extensive network to identify MSP veterans in United States, ensuring a wide talent pool.
- Candidate Quality: Our meticulous qualification process guarantees you culturally aligned candidates possessing the technical skills you require.
- Efficient System: We handle the entire recruitment process, from candidate sourcing and screening to interview scheduling and offer negotiation.
Candidate Testimonials
George Mathias V
Service Desk Engineer Tier 2 at Tech Impact
Taylor Marino
Technician at LincolnIT
Paul Lechner
Senior Systems Engineer | Innovating Infrastructure Solutions for Optimal Performance | Expert in Network Architecture and Cloud Integration
Alex Hall
IT Support Engineer
Ryan Seepersaud - IT Support Specialist
Roark Tech Services
Jeff Stevens - Service Manager
WEBIT Services, INC
Jorge Lopez - Jr System Admin
Nutmeg Technologies
David Viens
Cloud Security Engineer
Robert Dziemian
System Admin
Andrew Navarro
IT Support Specialist II
David Nix II
Support Specialist II
Chazz B
IT Support
Thanks to Al’s expertise and guidance, I landed an amazing opportunity that aligns perfectly with my experience and aspirations. He not only connected me with a great role but also provided valuable advice that helped me present myself in the best light possible.
If you’re looking for a recruiter who genuinely cares, communicates clearly, and delivers results—Al is the one to trust. I’m truly grateful for his support and highly recommend him to anyone seeking their next opportunity.
Brendan (Travis) McCarter
System & Cloud Administrator
Thanks again, Al
Adam Chomey
Raymon Cabrera
Thank you AL for helping me land a position that moves me a step forward in my career.
Hayley Fraser