MSP & IT Careers In The United States

Full-Time

MSP Experience required

Salary: $95k – $100k

Logistics: 5 Days Onsite

Will Manage a team of 10 that include 2 FCR’s(First call responders), 4 L1, 4 L2’s

Must-Haves

• Cultural Alignment: A team player with a positive attitude who thrives in a collaborative, professional environment.
• Leadership Ability: Capable of taking initiative, guiding others, and setting a strong example through accountability.
• Process & Documentation Focus: Detail-oriented with strong organizational skills; committed to clear documentation and structured workflows.
• Ownership Mindset: Someone who values consistency, embraces responsibility, and follows through on commitments.
• Technical Expertise: Hands-on experience with Microsoft 365, Azure, Networking, Firewalls, and the broader Microsoft ecosystem.

Primary Responsibilities

• Team Guidance & Support: Provide daily guidance to the Technical Support Team, ensuring achievement of performance objectives (KPIs) and strengthening knowledge of company systems and processes.
• Training & Leadership: Act as the primary “on-the-floor” resource, offering technical guidance, training, and operational support to Level I/II staff. Provide escalation support and serve as liaison with Level III/IV teams.
• Hands-On Support: Take calls and work tickets during high-volume periods to ensure service delivery.
• Collaboration & Planning: Partner with the IT Services Manager and Technical Resource Coordinator to define project requirements, assign work, develop team schedules, and ensure proper ticket triage and callback management.
• Performance & Operations: Lead weekly stand-ups and operational reviews; analyze team performance with management; identify risks or improvement opportunities, propose solutions, and present recommendations.
• Policy & Process Development: Provide feedback to management for the development and maintenance of support policies, standards, and procedures. Maintain documentation of systems and processes.
• Hiring Support: Participate in panel interviews for new team members and provide input on candidate selection.
• Resource Management: Assist in scheduling and resource allocation to balance support workload and projects.
• Knowledge Management: Maintain expertise in the central business management system and provide support for its use.
• Other Duties: Assist with additional responsibilities as needed.

Job-Specific Experience

• High school diploma (required); Associate’s or Bachelor’s in Computer Science or related field (preferred).
• Total IT – 7-12 Years – 5+ years of experience in customer service and technical support. 3–5 years of hands-on experience with Microsoft services/tools.
• Prior experience leading small teams or managing escalations (preferred).
• Equivalent combinations of education and experience will be considered.
• Workstations: Skilled in deploying, configuring, and troubleshooting workstations for optimal performance and user productivity.
• Servers: Proficient in advanced server management including file sharing, NTFS permissions, GPOs, printer sharing, M365 administration (SharePoint, Teams, Exchange, mailboxes, filtering), AD schema, VDI, virtualization (ESXi, Hyper-V, KVM), Azure AD Sync, and core server services (DHCP, DNS, RDS, Clustering, Load Balancing).
• Networking: Experienced in designing and configuring LAN/WAN/WLAN/SAN/SD-WAN/MPLS networks, working with firewalls, routers, switches, WAPs, VPNs, subnetting/IP addressing, DHCP/DNS/NTP, cloud connectivity (SaaS, IaaS, DaaS, hybrid), and remote access solutions. Proficient with network monitoring, discovery tools, and performance troubleshooting.

General Requirements

• Flexibility to work after hours or as needed to meet team objectives.
• Strong decision-making skills with the ability to identify resources, processes, or escalation paths for safe and efficient issue resolution.
• Ability to adapt in a fast-paced environment and respond positively to change.
• Excellent written and verbal communication, interpersonal, and organizational skills.
• Commitment to providing quality service, with dependable attendance and accountability.
• Experience with process documentation, information management, and escalation management.
• Technical capability equivalent to an experienced Support Engineer.

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Full-Time

MSP Experience required

Valid Drivers License, Car & valid insurance required

Salary: $90k $100k

Hybrid – Earn 2 days WFH after they successfully complete 90 days

RMM- Connectwise

Documentation – IT Glue

Job Summary

This person will be a L2 Escalations point

Reporting to the IT Services Support Manager, the IT Support Engineer II is a key member of our IT Services team, responsible for delivering and maintaining our fully managed IT Services suite. This role provides second-level support to customers and internal teams through direct communication (verbal and written) and remote management tools, with occasional onsite support as needed. In addition to resolving issues, the Engineer will proactively administer managed and hosted platforms, lead client integrations into our environment, and contribute to internal and customer-facing projects.

Must-Haves

• Cultural Alignment: A team player with a positive attitude who thrives in a collaborative, professional environment.
• Leadership Ability: Capable of taking initiative, guiding others, and setting a strong example through accountability.
• Process & Documentation Focus: Detail-oriented with strong organizational skills; committed to clear documentation and structured workflows.
• Ownership Mindset: Someone who values consistency, embraces responsibility, and follows through on commitments.
• Technical Expertise: Hands-on experience with Microsoft 365, Azure, Networking, Firewalls, and the broader Microsoft ecosystem.

Qualifications & Competencies

• Experience: 5–10 years in PC repair/support, System Engineering, IT Administration, or similar roles.
• Education/Certifications: College, trade school, or certification program required; Microsoft Server/MS365 certification required; additional network certifications preferred.

Technical Skills:

• Workstation Support: Hardware troubleshooting (motherboards, RAM, storage, peripherals), drivers, BIOS/UEFI, OS (Windows/macOS), disk management, imaging, AD/Azure AD domain joins, MDM enrollment, malware remediation, endpoint protection, RDP/VPN setup, application installs, Outlook profiles, and BYOD/email setup.
• Network Support: Design and configure LAN/WAN/WLAN/SAN, VLANs, routing, firewalls, VPNs, wireless, cloud connectivity (SaaS, IaaS, DaaS), ISP setup, cabling, QoS, monitoring tools (SNMP, syslog), disaster recovery, SonicWall/PFSense, UniFi management, Azure AD Sync, forensic message tracing.
• Server Support: Advanced event log review, virtualization (ESXi, Hyper-V, KVM), MS365 admin, Azure AD, Exchange, SQL, DNS/DHCP, clustering, load balancing, SSL certificates, GPO design, VDI, file/print/messaging services, storage and rack configuration, power/cooling systems.

Core Competencies

• Strong communication, able to explain technical information in plain terms.
• Effective project management, documentation, and problem-solving skills.
• Customer-focused mindset, able to manage difficult situations professionally.
• Team player with positive attitude, adaptability, and commitment to quality service.
• Dependable, ethical, professional, with excellent attendance and follow-through.
• Willingness to pursue continuous learning and skill development.

Principle Accountabilities

• System & Network Implementation: Design, configure, and deploy servers, routers, switches, firewalls, phones, and related hardware/software.
• Maintenance & Troubleshooting: Perform advanced server maintenance, hardware diagnostics, and complex customer server/network refresh projects. Provide escalation support for PC, email, internet, LAN, Windows domain, and user profile issues.
• Network & Security: Monitor and resolve network performance issues, conduct performance tuning, implement firewalls, audit systems to ensure access standards, troubleshoot advanced DNS, routing, and QoS, and configure backup/restore systems.
• Vendor & Software Support: Work directly with vendors on diagnostics and solutions; troubleshoot industry-specific and third-party software.
• Training & Documentation: Develop detailed project work plans, prepare training programs, reference materials, and process documentation.
• Customer Service: Provide timely resolutions to support cases, prioritize tickets by urgency, track work accurately, and maintain productivity.
• Team Participation: Participate in on-call pager rotation, contribute to team goals, and update technical knowledge through ongoing education.
• Compliance & Integrity: Maintain data confidentiality, security, and system integrity; adhere to professional, ethical, and organizational standards.
• Flexibility: Willingness to work overtime, afterhours, or weekends when required. Perform additional duties as assigned.

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Full-Time

MSP Experience Required

Field Tech – Client visits 4-5 days a week

Salary: $50k-$60k Could go upto $65k for the right candidate

Skills Required

• Very good with MS365/O365
• Basic level experience with Networking and Networking concepts
• Create AD, PW resets, Understanding of GPO
• Basic understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: telephony skills, communication skills, active listening, and customer-care
  Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment

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Full-Time – Level 1/1.5 Helpdesk Tech

$45-$52K

MSP experience required

We are looking for someone who can provide helpdesk support and be the first line of defense

8-5 pm EST Mon- Friday

Skills Required

• Very good with MS365/O365
• Create AD, PW resets, Understanding of GPO
• Avg tickets a day is 10-12, this person will be on the phone
• Basic understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: telephony skills, communication skills, active listening, and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment

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Full-Time

MSP Experience required

Valid Driver’s License and Car

Compensation & Benefits:

• $65,000–$70,000 (with growth opportunities).
• PTO: 3 weeks, with additional days added after 3 years.
• 401K: 4% match.
• Health Insurance: You choose your own provider. (Employer exploring reimbursement options.)
  Certifications paid for (A+, Network+, Cybersecurity, etc.) with access to a dedicated training portal.

Logistics & Work Environment:

• Onsite for the first 90–180 days (based on performance). Afterward, enjoy 1 day work-from-home flexibility.
• Client site visits: 1–2 times per week.
• No on-call responsibilities

Why Join Us?

We’re an MSP that values our people as much as our clients. If you perform well, the owner is committed to recognizing that with salary increases. We invest in your growth through certifications, a dedicated training portal, and opportunities to expand your technical expertise in a supportive, team-driven environment.

Position Summary

We are seeking a Level 2 Help Desk Technician to provide both first and second-level technical support for clients across hardware, software, networking, and server environments. You’ll play a critical role in resolving issues, delivering excellent customer service, and ensuring smooth operations for our clients.

Key Responsibilities

• Provide 1st and 2nd level support for desktops, laptops, printers, and peripherals.
• Troubleshoot and resolve Windows Desktop and Server OS issues.
• Support and administer Microsoft 365 tools (Intune, OneDrive, SharePoint).
• Configure and maintain networking hardware including firewalls, switches, and access points.
• Accurately log issues and resolutions in the ticketing system.
• Maintain up-to-date knowledge of MSP services and tools.
• Assist with virtualization environments (Microsoft Hyper-V).
• Move and set up equipment (up to 50 lbs as needed).
• Participate in training and certification programs.
• Complete other duties as assigned by the Help Desk Lead.

Required Qualifications

• 3+ years of IT support experience in an MSP environment OR a Bachelor’s degree in Information Systems (or related field).
• Strong customer service presence with excellent communication skills.
• Ability to clearly explain technical concepts to non-technical users.
• Proficiency with Windows OS (Desktop & Server).
• Hands-on experience with networking devices.
• Familiarity with virtualization (Hyper-V preferred).

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Full-Time | 100% Remote

Company: 22 employees, rapidly growing (hiring 8–12 in next 4 months)

Must Have: MSP experience & valid driver’s license

Culture: Passionate team, strong communication, values company culture

Roles Sought:

L2/L3 Support, System Administrators, Engineers, Network Engineer

Key Technical Skills:

• Networking: Firewalls, routers, switches (SonicWall, Fortinet, Barracuda)
• Storage: SAN, Dell, HP
• Physical infrastructure builds
• Virtualization: VMware, Hyper-V
• Servers (all versions)
• Active Directory, GPOs

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Full-Time

MSP Experience Required

Valid Driver’s License and Car

Target Candidates: Manhattan, Brooklyn, Queens, Bronx

Logistics: On-Site 5 Days a week

Salary: $100K–$115K

“This role involves interfacing with clients who manage billion-dollar portfolios. To succeed, you’ll need to be intellectually sharp, confident in communication, and present yourself with executive polish. If you naturally operate with that level of presence and professionalism, this could be a phenomenal platform for your career.”

USP

We’re big on trust, zero on micromanagement. Our clients expect excellence, and so do we. If you’re ready to grow, own your work, and learn from top-tier engineers—this is your spot.

About the company

MSP supporting finance, legal, and healthcare clients with white-glove IT, cybersecurity, and governance. Founded in 1998, we offer secure, compliant, and high-touch service to demanding professionals.

The Opportunity

You’ll own client relationships, solve problems, and grow your own book of work—with zero micromanagement.

What You’ll Do

• Provide Tier 3 support via phone, email, remote tools
• Troubleshoot Microsoft 365, Windows/macOS, networking, common third-party applications
• Handle updates, onboarding/offboarding, access control
• Maintain HIPAA/SEC compliance and clear documentation
• Monitor systems, respond to alerts, follow through with clients
• Contribute to internal processes and team knowledge

Who You Are

• 7-15 years in technical support (MSP or similar)
• Skilled in M365, Windows, AD, DNS, RMM (NinjaOne a plus)
• Strong knowledge of Windows, Mac, Microsoft 365, Teams, SharePoint, Azure, AWS and collaboration tools
• Reliable, professional communicator clients trust
• Independent, organized, and detail-focused
• Certifications (A+, Network+, Microsoft) are a bonus

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Full-Time

MSP Experience required

Valid Drivers License

Salary: $95k – $120K

Level 3/4 Project Engineer – Local candidates to VT

Projects he will need experience with  Email, Cloud/Azure Migrations, Network Infrastructure build, Service Builds,

10-20 years experience

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Full-Time

MSP Experience

Logistics Hybrid for Local candidates in PA | 100% remote for candidate from these states – AZ, MD, MN, NY, NJ, OH, SC, TN, DE, GA, MS, NC, OR, RI, VA, TX, FL

Salary: $60k – $70k

No On-Call, but alternate shift 7-4 Pm 1 week every 10 weeks. Normally 2 shift times – 8:00 to 5:00 Pm or 11:00 Am to 8:00 Pm EST

Summary:

We are seeking an experienced Tier 2 IT Support Engineer with solid MSP background. You’ll tackle a mix of desktop, server, networking, and business-critical application issues across diverse client environments.

As the escalation point for tickets, you’ll handle both routine and complex challenges, manage your workload efficiently, and collaborate with peers to meet SLAs and keep clients happy. If you have a strong Tier 2 foundation, thrive in fast-paced environments, and bring technical expertise with attention to detail — we’d love to hear from you!

Qualifications:

• Experience & Education: Minimum 5+ years in IT support with at least 3+ years in a Tier 2 or higher role (MSP strongly preferred). Associate’s degree or higher in Computer Science, IT, Systems Engineering, or equivalent professional experience preferred. Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus. Dental IT support experience highly desirable.
• Technical Skills: Proficiency in Windows OS support, Microsoft 365 administration, Active Directory/AD Sync, domain/permissions management, RMM tools, and PSA/ticketing systems. Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, VLANs, routing protocols, firewalls, wireless). Hands-on experience with virtualization environments, terminal servers, and remote app delivery.
• Support & Problem-Solving: Ability to troubleshoot and support both software and hardware, including vendor-specific and third-party applications. Excellent communication, documentation, and client service skills. Proven ability to multi-task, prioritize, and manage workload effectively in a fast-paced environment.

Responsibilities:

Technical Support & Troubleshooting: Serve as a Tier 2 escalation point for both routine and complex IT issues. Troubleshoot and resolve desktops, applications, servers, networking, virtualization, and domain services. Provide advanced support for Microsoft 365, Active Directory, RDS/Terminal Services, Group Policy, and MFA. Support specialized systems such as dental/medical software and hardware (e.g., X-ray sensors, imaging applications).

Networking & Connectivity

Handle connectivity issues including firewalls, VPNs, VLANs, DNS/DHCP, and wireless infrastructure.

Service Delivery

Take ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction. Perform root cause analysis to prevent recurring issues, escalate unresolved issues appropriately, and document solutions to contribute to shared knowledge resources.

Benefits

Medical Benefits (employee premiums covered at 80-100%)
Dental, and Vision – Individual contribution
15 days Paid time off (plus 8 public holidays)
Training & Development
401(k) – 1% on the first 4% after 90 days
Life Insurance

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also required to sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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Physical Security Applications Engineer

Location: Mountain View, CA

Employment Status: Full-Time

Valid Drivers License & Car required

Compensation: $105,000 to $138,000 per year

Logistics: Onsite 5 days a week including Client site travel. We can consider candidates with 1 to 1.5 hour commute time for this role.

This person will be working with High Level Clients – There will be the highest level of background check for this candidate

Certifications Required

• Genetec Certified: Security Center Synergis™ Technical Certification
• Genetec Certified: Security Center Omnicast Technical Certification

Physical Security Applications Engineer Position Overview

We seek an experienced Physical Security Applications Engineer to join our team.

Requirements:

• The ideal candidate will have at least five years of experience in the industry and be able to deploy, configure, and administer physical security systems
• Proficiency with Genetec
• At least three years of experience in access control installation, programming, migration, and maintenance.
• Additional skills in alarm deployment and programming would be beneficial.
• Knowledge of cabling, termination on control panels, and programming.
• Strong troubleshooting skills and ability to diagnose issues quickly.
• Excellent customer service skills and ability to communicate technical information to non-technical individuals.
• Ability to work independently and as part of a team.
• Good time management skills and the ability to meet project deadlines.
• Must have a valid driver’s license and reliable transportation.
• Clean background

Key Responsibilities:

• Program and configure control panels and other system components.
• Physical security systems engineering and design.
• Troubleshoot issues with existing systems and provide timely resolutions.
• Ensure customer satisfaction by providing excellent service and support.
• Work with other team members to complete installation and service projects.
• Maintain accurate records of work performed, parts used, documentation, and time spent on each project.
• Follow company safety policies and procedures to ensure a safe working environment.
• Keep updated with industry advancements and technology to ensure the most efficient and effective
• installation and maintenance practices.

Physical Requirements

• Ability to lift and carry heavy equipment and materials, up to 50 lbs, as needed to install and service security systems
• Ability to work on ladders, at heights, and in confined or tight spaces during installation, maintenance, and troubleshooting
• Manual dexterity to handle small components, tools, and wiring with precision
• Ability to stand, walk, bend, kneel, and reach for extended periods while performing fieldwork
• Visual acuity to read technical diagrams, labels, and computer screens
• Must be able to safely operate a company vehicle and travel to client sites as required

Benefits

• Health, Vision, Dental Insurance
• Basic Life Insurance
• Long-Term Disability Insurance
• 401(k) with Employer Contribution
• Paid Time Off (PTO) and Sick Leave
• 10 Paid Holidays per Year
• Training and Development Opportunities
• Monthly Stipends for Phone, Food, and Gym Memberships

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Role Requirements & Expectations

• Experience managing sales teams; player/coach mentality
• Must be eager to grow, handle pressure, drive accountability, and be direct
• Must create comp plans, set quotas, goals, KPIs (currently using EOS)
• Track team activity and performance
• Be onsite (no remote), base salary $110K–$130K; OTE $210K–$220K
• Will manage a combined team of 4–5 sales reps

Immediate & Long-Term Goals (90 Days & Beyond)

• Hire MSP salespeople
• Audit and optimize current sales processes
• Establish or simplify CRM (previously used Salesforce, now seeking simpler option)
• Collaborate with marketing to generate new leads
• Manage and track sales team activity and KPIs
• Long-term: grow team structure and performance across copier & MSP divisions

Team & Support Structure

• Will inherit a small team:
• Copier team: 2 reps (1 experienced, 1 newer—needs coaching)
• MSP: 0 reps currently
• CTO involved in coaching; CEO/COO for strategy alignment
• Future structure: 2 division managers, CSMs, 4 reps per division

Products, Targets & Sales Motion

• Copier: Deals range $3K–$100K; schools are key customers
• MSP: 20-user min, $4K–$5K monthly deal size; 1 deal/month quota
• No current lead gen; repurpose copier clients for MSP sales
• Sales cycle:
• Copier: ~1 month
• MSP: 2–3 months (relationship/size dependent)

Sales Enablement & Marketing

• Responsible for building training and playbooks
• Marketing: outsourced, but currently underperforming
• Needs to build lead gen strategy from scratch using internal data & past customers

Culture & Leadership Style

• Transparent, direct, excitement-driven, thick-skinned culture
• Must listen, lead by example, and communicate clearly
• Open to accountability and strong sales leadership

Vision & Growth

• 27-year-old company, 52 employees
• Current revenue split: 65% copier / 45% IT
• Goal: Flip revenue mix to majority managed services in 5 years
• Director will eventually lead both division managers and multiple sales pods

Apply Here

Summary: 

As a Technical Project Manager, you will play a crucial role in orchestrating the planning, execution, and delivery of technical projects for our clients. You will collaborate closely with cross-functional teams, including engineering, operations, and client services, to ensure the successful implementation of technology solutions while meeting client requirements, service level agreements (SLAs), and project timelines.

Qualifications Include: 

• 5 or more years’ experience in a similar role – preferred 
• Experience working with an MSP is preferred
• Strong communication skills both written and verbal 
• Strong collaboration and customer service skills  
• Ability to build and maintain successful relationships with peers and customers
•  Self-directed and focused  
•  Strong problem solving and planning skills, highly detail conscious  
• Strong multitasking and time management skills  
• Strong customer service skills 
• Deadline driven 
• Preferred system experience using ticketing systems (ConnectWise, ServiceNow, etc.) 

Responsibilities:

• Deliver Excellence: Ensure projects shine by managing timelines, budgets, and scope to exceed expectations.
• Juggle with Finesse: Seamlessly handle multiple projects of varying sizes simultaneously, ensuring each one gets the attention it deserves.
• Champion Collaboration: Coordinate project activities with clients and team leads, fostering collaboration and alignment for desired outcomes.
• Lead the Charge: Initiate projects, manage workflow, and ensure support teams are primed for success, from intake to closure.
• Navigate Expectations: Assist in managing client expectations, ensuring clarity and satisfaction throughout the project journey.
• Drive Results: From planning to execution, oversee every detail to ensure projects are delivered effectively and on time.
• Facilitate Transitions: Ensure a smooth handoff to support teams, ensuring clients are set up for ongoing success.
• Stay Connected: Provide regular updates to senior management, keeping everyone in the loop on project progress.  

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Job Title: Account Executive – Managed Services

Location: Whippany, NJ | Onsite | Full-Time

About Us

We’re a 25+ year-old technology solutions provider with a strong reputation in the copier and print solutions industry. Now, we’re expanding aggressively into Managed IT Services (MSP). With two successful copier sales reps driving that side of the business, we’re ready to add our first dedicated Account Executive for MSP services—a builder who’s excited to help us grow this division from the ground up.

What You’ll Do

Business Development: Prospect, build, and manage a pipeline of SMB and mid-market clients for IT managed services.

• Client Engagement: Conduct discovery meetings to understand client pain points and align MSP offerings (O365, cybersecurity, networking, cloud, helpdesk, etc.).
• Partnership Growth: Leverage our copier customer base as warm leads and expand into new verticals (legal, manufacturing, financial, healthcare).
• Solution Selling: Present, demo, and propose IT solutions that meet client needs; partner with technical team for scoping and solution design.
• Sales Process Ownership: Drive opportunities from prospecting through close, collaborating closely with leadership on pricing, proposals, and contracts.
• Market Building: Help shape messaging, go-to-market strategies, and feedback loops as we grow the MSP division.

What We’re Looking For

• 2+ years of sales experience (IT/MSP preferred, but copier or technology solutions sales welcome).
• Hunter mentality with proven success in prospecting and closing new business.
• Strong communication and presentation skills; ability to engage with C-level decision makers.
• Curiosity and drive—excited to grow in a new division with lots of opportunity.
• Familiarity with managed IT services, cloud, and cybersecurity is a plus.

What’s in It for You

• Base salary + uncapped commissions (OTE $100K+ with growth potential).
• The opportunity to be the first AE in a growing division, with a clear path to leadership as the MSP team scales.
• Direct access to executive leadership and the ability to shape sales strategy.
• A collaborative, team-first culture with support from an established technology brand.

Apply Here