| Position | Location(s) | |
|---|---|---|
Level 2 Technician |
Cleveland, OH – Onsite |
Apply here |
Level 2 Helpdesk Technician |
Neptune City, NJ – Remote |
Apply here |
Tier 2 Helpdesk Technician |
Indianapolis, IN – Onsite |
Apply here |
Level 3 Helpdesk & Network Support |
San Francisco, CA – Remote |
Apply here |
Level 2 Support Eng |
New York City, NY – Remote |
Apply here |
Level 2 Support Eng |
Springfield, MA – Onsite |
Apply here |
Tech Support Level 2/3 |
Philadelphia, PA – Hybrid |
Apply here |
Desktop Support Tech – Level 3 |
College Station, TX – Hybrid |
Apply here |
Level 3 Support Engineer |
Hackensack, NJ – Onsite |
Apply here |
Level 2 Technician |
Columbus, OH – Onsite |
Apply here |
Project Systems Engineer |
West Hartford, CT – Onsite |
Apply here |
Level 2/3 Support Engineer |
Doral, FL – Remote |
Apply here |
Service Delivery Manager |
Brooklyn, NY – Hybrid |
Apply here |
Project Engineer |
Worcester, MA – Onsite |
Apply here |
| Level 2 Support Eng | Worcester, MA |
Apply here |
Current Open Positions
Full-Time
MSP Experience required
Valid Driver’s License and Car
Compensation & Benefits:
- $65,000–$70,000 (with growth opportunities).
- PTO: 3 weeks, with additional days added after 3 years.
- 401K: 4% match.
- Health Insurance: You choose your own provider. (Employer exploring reimbursement options.)
Certifications paid for (A+, Network+, Cybersecurity, etc.) with access to a dedicated training portal.
Logistics & Work Environment:
- Onsite for the first 90–180 days (based on performance). Afterward, enjoy 1 day work-from-home flexibility.
- Client site visits: 1–2 times per week.
- No on-call responsibilities
Why Join Us?
We’re an MSP that values our people as much as our clients. If you perform well, the owner is committed to recognizing that with salary increases. We invest in your growth through certifications, a dedicated training portal, and opportunities to expand your technical expertise in a supportive, team-driven environment.
Position Summary
We are seeking a Level 2 Help Desk Technician to provide both first and second-level technical support for clients across hardware, software, networking, and server environments. You’ll play a critical role in resolving issues, delivering excellent customer service, and ensuring smooth operations for our clients.
Key Responsibilities
- Provide 1st and 2nd level support for desktops, laptops, printers, and peripherals.
- Troubleshoot and resolve Windows Desktop and Server OS issues.
- Support and administer Microsoft 365 tools (Intune, OneDrive, SharePoint).
- Configure and maintain networking hardware including firewalls, switches, and access points.
- Accurately log issues and resolutions in the ticketing system.
- Maintain up-to-date knowledge of MSP services and tools.
- Assist with virtualization environments (Microsoft Hyper-V).
- Move and set up equipment (up to 50 lbs as needed).
- Participate in training and certification programs.
- Complete other duties as assigned by the Help Desk Lead.
Required Qualifications
- 3+ years of IT support experience in an MSP environment OR a Bachelor’s degree in Information Systems (or related field).
- Strong customer service presence with excellent communication skills.
- Ability to clearly explain technical concepts to non-technical users.
- Proficiency with Windows OS (Desktop & Server).
- Hands-on experience with networking devices.
- Familiarity with virtualization (Hyper-V preferred).
Full-Time
MSP Experience Required
Valid Driver’s License and Car
Target Candidates: Manhattan, Brooklyn, Queens, Bronx
Logistics: On-Site 5 Days a week
Salary: $100K–$115K
“This role involves interfacing with clients who manage billion-dollar portfolios. To succeed, you’ll need to be intellectually sharp, confident in communication, and present yourself with executive polish. If you naturally operate with that level of presence and professionalism, this could be a phenomenal platform for your career.”
USP
We’re big on trust, zero on micromanagement. Our clients expect excellence, and so do we. If you’re ready to grow, own your work, and learn from top-tier engineers—this is your spot.
About the company
MSP supporting finance, legal, and healthcare clients with white-glove IT, cybersecurity, and governance. Founded in 1998, we offer secure, compliant, and high-touch service to demanding professionals.
The Opportunity
You’ll own client relationships, solve problems, and grow your own book of work—with zero micromanagement.
What You’ll Do
- Provide Tier 3 support via phone, email, remote tools
- Troubleshoot Microsoft 365, Windows/macOS, networking, common third-party applications
- Handle updates, onboarding/offboarding, access control
- Maintain HIPAA/SEC compliance and clear documentation
- Monitor systems, respond to alerts, follow through with clients
- Contribute to internal processes and team knowledge
Who You Are
- 7-15 years in technical support (MSP or similar)
- Skilled in M365, Windows, AD, DNS, RMM (NinjaOne a plus)
- Strong knowledge of Windows, Mac, Microsoft 365, Teams, SharePoint, Azure, AWS and collaboration tools
- Reliable, professional communicator clients trust
- Independent, organized, and detail-focused
- Certifications (A+, Network+, Microsoft) are a bonus
Full-Time
MSP Experience
Logistics Hybrid for Local candidates in PA | 100% remote for candidate from these states – AZ, MD, MN, NY, NJ, OH, SC, TN, DE, GA, MS, NC, OR, RI, VA, TX, FL
Salary: $60k – $70k
No On-Call, but alternate shift 7-4 Pm 1 week every 10 weeks. Normally 2 shift times – 8:00 to 5:00 Pm or 11:00 Am to 8:00 Pm EST
Summary:
We are seeking an experienced Tier 2 IT Support Engineer with solid MSP background. You’ll tackle a mix of desktop, server, networking, and business-critical application issues across diverse client environments.
As the escalation point for tickets, you’ll handle both routine and complex challenges, manage your workload efficiently, and collaborate with peers to meet SLAs and keep clients happy. If you have a strong Tier 2 foundation, thrive in fast-paced environments, and bring technical expertise with attention to detail — we’d love to hear from you!
Qualifications:
- Experience & Education: Minimum 5+ years in IT support with at least 3+ years in a Tier 2 or higher role (MSP strongly preferred). Associate’s degree or higher in Computer Science, IT, Systems Engineering, or equivalent professional experience preferred. Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus. Dental IT support experience highly desirable.
- Technical Skills: Proficiency in Windows OS support, Microsoft 365 administration, Active Directory/AD Sync, domain/permissions management, RMM tools, and PSA/ticketing systems. Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, VLANs, routing protocols, firewalls, wireless). Hands-on experience with virtualization environments, terminal servers, and remote app delivery.
- Support & Problem-Solving: Ability to troubleshoot and support both software and hardware, including vendor-specific and third-party applications. Excellent communication, documentation, and client service skills. Proven ability to multi-task, prioritize, and manage workload effectively in a fast-paced environment.
Responsibilities:
Technical Support & Troubleshooting: Serve as a Tier 2 escalation point for both routine and complex IT issues. Troubleshoot and resolve desktops, applications, servers, networking, virtualization, and domain services. Provide advanced support for Microsoft 365, Active Directory, RDS/Terminal Services, Group Policy, and MFA. Support specialized systems such as dental/medical software and hardware (e.g., X-ray sensors, imaging applications).
Networking & Connectivity
Handle connectivity issues including firewalls, VPNs, VLANs, DNS/DHCP, and wireless infrastructure.
Service Delivery
Take ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction. Perform root cause analysis to prevent recurring issues, escalate unresolved issues appropriately, and document solutions to contribute to shared knowledge resources.
Benefits
Medical Benefits (employee premiums covered at 80-100%)
Dental, and Vision – Individual contribution
15 days Paid time off (plus 8 public holidays)
Training & Development
401(k) – 1% on the first 4% after 90 days
Life Insurance
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also required to sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Physical Security Applications Engineer
Location: Mountain View, CA
Employment Status: Full-Time
Valid Drivers License & Car required
Compensation: $105,000 to $138,000 per year
Logistics: Onsite 5 days a week including Client site travel. We can consider candidates with 1 to 1.5 hour commute time for this role.
This person will be working with High Level Clients – There will be the highest level of background check for this candidate
Certifications Required
- Genetec Certified: Security Center Synergis™ Technical Certification
- Genetec Certified: Security Center Omnicast Technical Certification
Physical Security Applications Engineer Position Overview
We seek an experienced Physical Security Applications Engineer to join our team.
Requirements:
- The ideal candidate will have at least five years of experience in the industry and be able to deploy, configure, and administer physical security systems
- Proficiency with Genetec
- At least three years of experience in access control installation, programming, migration, and maintenance.
- Additional skills in alarm deployment and programming would be beneficial.
- Knowledge of cabling, termination on control panels, and programming.
- Strong troubleshooting skills and ability to diagnose issues quickly.
- Excellent customer service skills and ability to communicate technical information to non-technical individuals.
- Ability to work independently and as part of a team.
- Good time management skills and the ability to meet project deadlines.
- Must have a valid driver’s license and reliable transportation.
- Clean background
Key Responsibilities:
- Program and configure control panels and other system components.
- Physical security systems engineering and design.
- Troubleshoot issues with existing systems and provide timely resolutions.
- Ensure customer satisfaction by providing excellent service and support.
- Work with other team members to complete installation and service projects.
- Maintain accurate records of work performed, parts used, documentation, and time spent on each project.
- Follow company safety policies and procedures to ensure a safe working environment.
- Keep updated with industry advancements and technology to ensure the most efficient and effective
- installation and maintenance practices.
Physical Requirements
- Ability to lift and carry heavy equipment and materials, up to 50 lbs, as needed to install and service security systems
- Ability to work on ladders, at heights, and in confined or tight spaces during installation, maintenance, and troubleshooting
- Manual dexterity to handle small components, tools, and wiring with precision
- Ability to stand, walk, bend, kneel, and reach for extended periods while performing fieldwork
- Visual acuity to read technical diagrams, labels, and computer screens
- Must be able to safely operate a company vehicle and travel to client sites as required
Benefits
- Health, Vision, Dental Insurance
- Basic Life Insurance
- Long-Term Disability Insurance
- 401(k) with Employer Contribution
- Paid Time Off (PTO) and Sick Leave
- 10 Paid Holidays per Year
- Training and Development Opportunities
- Monthly Stipends for Phone, Food, and Gym Memberships
Pay: $120K
Full Time
Controller
About Us
For 25+ years, we’ve delivered cutting-edge technology solutions and exceptional service. From IT and cloud, cybersecurity, and digital phones to copiers, printers, and mail systems—we are a single-source provider for nearly every business technology need.
Role Overview
The Controller will oversee all accounting operations, financial reporting, and team management to ensure accuracy, compliance, and strategic alignment with company goals. This is a hands-on leadership role managing a small team (1 AR, 1 AP) while driving structure, process improvements, and financial insights.
Key Responsibilities
- Strategic & Financial Leadership
- Manage accounting functions and ensure accuracy of financial records.
- Lead budgeting, forecasting, and financial analysis to support decision-making.
- Oversee cash flow, bank reconciliations, and state tax filings.
- Partner with leadership on financial strategy, vendor negotiations, and risk management.
Operations & Reporting
- Oversee month-end close, journal entries, and reconciliations.
- Prepare and audit financial statements, reports, and GL account analysis.
- Manage payroll, commissions, bonuses, and compliance with HR.
- Ensure accuracy in receivables, payables, billing, and collections.
Team & Process Management
- Direct AR/AP functions, ensuring roles are clearly defined.
- Provide guidance on best practices for sales posting, vendor management, and billing.
- Maintain accountability, accuracy, and timely communication across all financial functions.
- Be detail-oriented, proactive, and unafraid to “dig in” to identify issues and solutions.
Qualifications:
- Proven experience as a Controller or senior accounting leader.
- Strong background in accounting, financial analysis, and cash management.
- Experience in a smaller company or MSP/tech services environment preferred.
- Excellent leadership, communication, and vendor negotiation skills.
- Ability to balance strategic planning with hands-on execution
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings
- account
- Life insurance
- Paid time off
- Vision insurance
Role Requirements & Expectations
- Experience managing sales teams; player/coach mentality
- Must be eager to grow, handle pressure, drive accountability, and be direct
- Must create comp plans, set quotas, goals, KPIs (currently using EOS)
- Track team activity and performance
- Be onsite (no remote), base salary $110K–$130K; OTE $210K–$220K
- Will manage a combined team of 4–5 sales reps
Immediate & Long-Term Goals (90 Days & Beyond)
- Hire MSP salespeople
- Audit and optimize current sales processes
- Establish or simplify CRM (previously used Salesforce, now seeking simpler option)
- Collaborate with marketing to generate new leads
- Manage and track sales team activity and KPIs
- Long-term: grow team structure and performance across copier & MSP divisions
Team & Support Structure
- Will inherit a small team:
- Copier team: 2 reps (1 experienced, 1 newer—needs coaching)
- MSP: 0 reps currently
- CTO involved in coaching; CEO/COO for strategy alignment
- Future structure: 2 division managers, CSMs, 4 reps per division
Products, Targets & Sales Motion
- Copier: Deals range $3K–$100K; schools are key customers
- MSP: 20-user min, $4K–$5K monthly deal size; 1 deal/month quota
- No current lead gen; repurpose copier clients for MSP sales
- Sales cycle:
- Copier: ~1 month
- MSP: 2–3 months (relationship/size dependent)
Sales Enablement & Marketing
- Responsible for building training and playbooks
- Marketing: outsourced, but currently underperforming
- Needs to build lead gen strategy from scratch using internal data & past customers
Culture & Leadership Style
- Transparent, direct, excitement-driven, thick-skinned culture
- Must listen, lead by example, and communicate clearly
- Open to accountability and strong sales leadership
Vision & Growth
- 27-year-old company, 52 employees
- Current revenue split: 65% copier / 45% IT
- Goal: Flip revenue mix to majority managed services in 5 years
- Director will eventually lead both division managers and multiple sales pods
Job Title: Account Executive – Managed Services
Location: Whippany, NJ | Onsite | Full-Time
About Us
We’re a 25+ year-old technology solutions provider with a strong reputation in the copier and print solutions industry. Now, we’re expanding aggressively into Managed IT Services (MSP). With two successful copier sales reps driving that side of the business, we’re ready to add our first dedicated Account Executive for MSP services—a builder who’s excited to help us grow this division from the ground up.
What You’ll Do
Business Development: Prospect, build, and manage a pipeline of SMB and mid-market clients for IT managed services.
- Client Engagement: Conduct discovery meetings to understand client pain points and align MSP offerings (O365, cybersecurity, networking, cloud, helpdesk, etc.).
- Partnership Growth: Leverage our copier customer base as warm leads and expand into new verticals (legal, manufacturing, financial, healthcare).
- Solution Selling: Present, demo, and propose IT solutions that meet client needs; partner with technical team for scoping and solution design.
- Sales Process Ownership: Drive opportunities from prospecting through close, collaborating closely with leadership on pricing, proposals, and contracts.
- Market Building: Help shape messaging, go-to-market strategies, and feedback loops as we grow the MSP division.
What We’re Looking For
- 2+ years of sales experience (IT/MSP preferred, but copier or technology solutions sales welcome).
- Hunter mentality with proven success in prospecting and closing new business.
- Strong communication and presentation skills; ability to engage with C-level decision makers.
- Curiosity and drive—excited to grow in a new division with lots of opportunity.
- Familiarity with managed IT services, cloud, and cybersecurity is a plus.
What’s in It for You
- Base salary + uncapped commissions (OTE $100K+ with growth potential).
- The opportunity to be the first AE in a growing division, with a clear path to leadership as the MSP team scales.
- Direct access to executive leadership and the ability to shape sales strategy.
- A collaborative, team-first culture with support from an established technology brand.
Full-Time
MSP Experience Required
Valid Drivers License and Car required
Logistics: 5 Days onsite/Client Visits
Salary: $60k-$65k Could do $70k for the right candidate
Responsibilities:
- Desktop, end-user support, mac, iPhone, iPad
- On-site and Remote support
- On-site equipment installation (servers, racks, PCs, wiring cleanup, documentation, etc)
- Clear queue, Escalate tickets
- Document and follow SOPs
Overall:
- No keyboard warriors (must present well, and be comfortable talking to people)
Personality Requirements:
- Must love getting stuff accomplished
- Must love talking to people
- Must love documentation
Primary functions include:
- Escalation point of contact for all client support calls
- Handle escalated troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create, update and close service tickets within our ticketing system
- Ensure problems are resolved remotely or escalated appropriately
- Support the development and success of the Helpdesk Team
- Escalation of Tickets to Field Team for on-site support and resolution as appropriate
Skills, knowledge and experience
- Microsoft Windows Server (current and supported versions)
- VMware & Hyper-V (current and supported versions)
- Windows Remote Desktop Server
- Theoretical and Practical Application of IP Infrastructure and VLAN’s
- Active Directory – Implementation and Maintenance
- Enterprise Backup Solutions (Datto BCDR (Siris/Alto), StorageCraft, Veeam and Replibit)
- Enterprise Antivirus Solutions (Webroot, ESET, Sophos)
- Firewall and Router Configuration Experience
- Cloud and Remote Backup Solutions
- Preferred certifications: A+, Network +, Security +, CCNA, Microsoft Certs, Microsoft Certified Desktop Support Technician
- Working knowledge of Office 365, Exchange, Active Directory, Networking, Windows OS’s to include XP, 7, 10, Server 2008 R2, 2012, 2012 R2 and 2016, as well as Azure.
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills
- Proficient and fluent in English
- Previous experience in a Managed IT Services environment
Full-Time
MSP Experience Required
Valid Drivers License and Car required
Logistics: 5 Days onsite/Client Visits
Salary: $60k-$65k Could do $70k for the right candidate
Responsibilities:
- Desktop, end-user support, mac, iPhone, iPad
- On-site and Remote support
- On-site equipment installation (servers, racks, PCs, wiring cleanup, documentation, etc)
- Clear queue, Escalate tickets
- Document and follow SOPs
Overall:
- No keyboard warriors (must present well, and be comfortable talking to people)
Personality Requirements:
- Must love getting stuff accomplished
- Must love talking to people
- Must love documentation
Primary functions include:
- Escalation point of contact for all client support calls
- Handle escalated troubleshooting to understand client problems
- Attempt to resolve or adequately diagnose problem
- Create, update and close service tickets within our ticketing system
- Ensure problems are resolved remotely or escalated appropriately
- Support the development and success of the Helpdesk Team
- Escalation of Tickets to Field Team for on-site support and resolution as appropriate
Skills, knowledge and experience
- Microsoft Windows Server (current and supported versions)
- VMware & Hyper-V (current and supported versions)
- Windows Remote Desktop Server
- Theoretical and Practical Application of IP Infrastructure and VLAN’s
- Active Directory – Implementation and Maintenance
- Enterprise Backup Solutions (Datto BCDR (Siris/Alto), StorageCraft, Veeam and Replibit)
- Enterprise Antivirus Solutions (Webroot, ESET, Sophos)
- Firewall and Router Configuration Experience
- Cloud and Remote Backup Solutions
- Preferred certifications: A+, Network +, Security +, CCNA, Microsoft Certs, Microsoft Certified Desktop Support Technician
- Working knowledge of Office 365, Exchange, Active Directory, Networking, Windows OS’s to include XP, 7, 10, Server 2008 R2, 2012, 2012 R2 and 2016, as well as Azure.
- One – two years customer service experience in a business-to-business environment
- Strong organizational and communication skills
- Proficient and fluent in English
- Previous experience in a Managed IT Services environment
Full-Time
Salary: $60k $70k
Valid Driver’s License with a clean Record – Company Vehicle if driving record is clean, If not will need to have their own car
Onsite – 5 Days week
Looking for a Level 2/3 Support Engineer that will be responsible for On-Boarding new customers. Need to be personable and be able to create a good conversation with customersRequired Skills
2.5 Years to 7 Years Total IT and Experience Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus. On-Call 1 week every 4 months- Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.in accordance with standards and project/operational requirements.
- Install and configure systems such as supports core, financial software and core operational infrastructure applications.
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards.
- Research and recommend innovative, and where possible automated approaches for system administration tasks.
- Identify approaches that leverage our resources and provide economies of scale.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
- Create, change, and delete user accounts per request for all software.
- Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Apply OS patches and upgrades on a regular basis based on recommendation from the
- Information Security Officer, and upgrade administrative tools and utilities.
- Configure/add new services as necessary.
- Upgrade and configure system software that supports infrastructure applications or Asset
- Management applications per project or operational needs.
- Maintain operational, configuration, or other procedures.
- Assist with troubleshooting and completion of Help Desk Ticket issues.
- Work in a weekend rotating schedule to cover close of business and Help Desk
Job Title: Service Delivery Manager
Location: East Hartford, CT
Type: Full-Time
Industry: Managed Services Provider (MSP)
About the Role:
We’re looking for a strategic, big-picture operations leader to take the reins of our fast-paced MSP’s service delivery engine. This is a high-impact, high-visibility role that touches every part of our business—client strategy, team leadership, internal ops, and scalable process improvement.
If you’re a proactive leader who thrives on building systems, inspiring teams, and delivering an exceptional client experience, we want to hear from you.
What You’ll Own:
- Client Experience & Strategy: Lead QBRs, set strategic roadmaps, and manage escalations to ensure world-class service.
- Team Leadership: Hire, coach, and manage performance across the operations team with a focus on growth, accountability, and clarity.
- Service Delivery & Process Optimization: Build and refine the systems, metrics, and processes that keep us running smoothly and scaling smart.
- Cross-Functional Collaboration: Work closely with sales, projects, and support teams on quoting, ticketing systems, and process alignment.
Top Priorities in Your First 6 Months:
- Strengthen client relationships and streamline escalation handling.
- Set and lead strategic initiatives (think: QBRs, OKRs, rocks).
- Build a high-performing team with clear accountability and career paths.
- Develop and implement metrics-driven processes for service delivery.
What You Won’t Own (but will delegate/manage):
- Ticket-level management and day-to-day tech ops.
- Quote generation and approvals.
- Hands-on project management.
Who You Are:
- A macro-thinker with strong strategic chops and a love for clean, scalable systems.
- A people-first leader who builds strong teams and drives performance.
- Experienced in the MSP space (or similar service environments).
- Comfortable working in a fast-paced, ever-changing environment.
Why Join Us?
You’ll have the autonomy to build, lead, and make an impact across the business.
Job Type: Full-time, Base Salary + Commission
About us:
Our Company is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services. With a commitment to exceptional client satisfaction, we provide managed IT, cloud solutions, cybersecurity, and network management to a wide range of clients.
Position Overview:
The Outside Sales IT Technical Consultant will serve as the face of the company, driving revenue growth by identifying, engaging, and closing new business opportunities. This role requires a combination of technical expertise and consultative sales skills to effectively communicate the value of our IT services to potential clients. You will work closely with the technical and operations teams to provide technical solutions for prospective clients.
Key Responsibilities:
Sales and Business Development:
- Identify and pursue new business opportunities through networking, referrals, cold calls, and targeted prospecting.
- Conduct needs assessments and consultations to understand client challenges and propose tailored IT solutions.
- Develop and deliver compelling presentations, proposals, and demonstrations to prospective clients.
Client Relationship Management:
- Build and maintain strong relationships with decision-makers, including C-level executives and IT managers.
- Serve as a trusted advisor by staying informed about prospective clients’ evolving business needs and recommending suitable IT services.
Collaboration with Internal Teams:
- Collaborate with technical staff to ensure accurate scoping and proposal development.
- Maintain clear communication between prospective clients and the operations team to ensure smooth onboarding and project delivery.
Market Knowledge and Strategy:
- Stay up-to-date with industry trends, emerging technologies, and competitive offerings.
- Provide market feedback to improve product offerings and marketing strategies.
Reporting and Performance Tracking:
- Maintain accurate records of sales activities, opportunities, and pipeline in the CRM system.
- Meet or exceed sales quotas and performance targets.
Required Skills and Qualifications:
- Proven experience in B2B sales, preferably in IT services or technology solutions.
- Strong understanding of IT services, including managed services, cloud solutions, cybersecurity, and compliance.
- Excellent communication, negotiation, and presentation skills.
- Ability to translate technical concepts into business value for non-technical stakeholders.
- Self-motivated, goal-oriented, and capable of working independently.
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and proficiency in Microsoft Office Suite.
- Valid driver’s license and willingness to travel as needed.
Experience:
- Previous experience in an MSP or IT consulting firm.
- Knowledge of compliance frameworks such as HIPAA, CMMC, or GDPR.
- Technical certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
Work Environment:
- Work Location: Remote as per company policy.
- On-call: Regular business hours with occasional flexibility for campaign launches, events or urgent tasks.
Why Join us:
- Competitive base salary with an uncapped commission structure.
- Comprehensive benefits package, including health insurance and retirement plans.
- Ongoing training and professional development opportunities.
- Collaborative work environment with a focus on innovation and growth.
Job Title: Inside Sales Representative (Growth Path to Account Executive)
Location: In-Office | New Jersey
Salary Range: Base=$60K
Summary
We’re a fast-growing MSP that’s gone from a one-person shop to a 20-person award-winning team in just a few years. Now, we’re looking for a motivated and people-focused Inside Sales Rep who’s ready to grow with us—someone who’s great at starting conversations and building trust, with the drive to grow into a full-cycle AE or outside sales role over time.About the Role
As our Inside Sales Rep, you’ll be the first touchpoint for many of our future clients. You’ll handle prospecting, qualify leads, book discovery meetings, and lay the foundation for long-term relationships. Over time, you’ll have the chance to take on more ownership of the sales cycle and grow into an Account Executive or Outside Sales role.What You’ll Do
- Prospect and connect with SMB decision-makers through calls, email, and LinkedIn
- Qualify inbound and outbound leads to understand business needs
- Book meetings for the owner or AE team, while learning the full sales cycle
- Maintain and grow a healthy pipeline of potential clients
- Collaborate with the service team to understand offerings and align messaging
- Support follow-ups and proposal preparation
- Represent the company at local events and networking opportunities
- Learn and grow with the goal of owning the full sales process in the future
What We’re Looking For
- 2+ years of inside sales, SDR, or business development experience (MSP or tech preferred)
- A natural communicator who enjoys connecting with people
- Strong organizational skills and comfort with CRM tools
- A client-first mindset—someone who asks great questions and listens well
- A desire to learn, grow, and eventually own a sales pipeline from end to end
- Comfortable speaking to business leaders and decision-makers
- A valid driver’s license (for future local meetings as your role grows)
Why Join Us?
- Be part of a growing MSP that values relationships over transactions
- Work side-by-side with the founder and a passionate, close-knit team
- Clear growth path into a full Account Executive or Outside Sales role
- Make a meaningful impact helping businesses get the IT support they need
- Learn the ropes from a team that’s done it before—and done it well
Full-Time
Salary Range: $60K – $70K
Onsite: 5 Days week
Looking for a Level 2/3 Support Engineer that will be responsible for On-Boarding new customers.
Need to be personable and be able to create a good conversation with customers
Required Skills
2.5 Years to 7 Years Total IT and Experience
Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus.
On-Call 1 week every 4 months
- Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.in accordance with standards and project/operational requirements.
- Install and configure systems such as supports core, financial software and core operational infrastructure applications.
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards.
- Research and recommend innovative, and where possible automated approaches for system administration tasks.
- Identify approaches that leverage our resources and provide economies of scale.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
- Create, change, and delete user accounts per request for all software.
- Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Apply OS patches and upgrades on a regular basis based on recommendation from the
Information Security Officer, and upgrade administrative tools and utilities. - Configure/add new services as necessary.
- Upgrade and configure system software that supports infrastructure applications or Asset
- Management applications per project or operational needs.
- Maintain operational, configuration, or other procedures.
- Assist with troubleshooting and completion of Help Desk Ticket issues.
- Work in a weekend rotating schedule to cover close of business and Help Desk
Full-Time
MSP Experience Required
Valid Driver’s License and Car
Target Candidates: Manhattan, Brooklyn, Queens, Bronx
Logistics: On-Site 5 Days a week
Salary Range: $100K–$115K
Why this Company? USP
We’re big on trust, zero on micromanagement. Our clients expect excellence, and so do we. If you’re ready to grow, own your work, and learn from top-tier engineers—this is your spot.
About the Company
This Company is a boutique MSP supporting finance, legal, and healthcare clients with white-glove IT, cybersecurity, and governance. Founded in 1998, we offer secure, compliant, and high-touch service to demanding professionals.
The Opportunity
We’re hiring a sharp, mature tech who wants to run their own ‘franchise’ inside our business. You’ll own client relationships, solve problems, and grow your own book of work—with zero micromanagement.
What You’ll Do
- Provide Tier 3 support via phone, email, remote tools
- Troubleshoot Microsoft 365, Windows/macOS, networking, common third-party applications
- Handle updates, onboarding/offboarding, access control
- Maintain HIPAA/SEC compliance and clear documentation
- Monitor systems, respond to alerts, follow through with clients
- Contribute to internal processes and team knowledge
Who You Are
- 7-15 years in technical support (MSP or similar)
- Skilled in M365, Windows, AD, DNS, RMM (NinjaOne a plus)
- Strong knowledge of Windows, Mac, Microsoft 365, Teams, SharePoint, Azure, AWS and collaboration tools
- Reliable, professional communicator clients trust
- Independent, organized, and detail-focused
- Certifications (A+, Network+, Microsoft) are a bonus
Full-Time
MSP experience Required
Experience with these Projects
- Email Migration from Local Exchange to Office 365
- One Drive Migrations
- Sharepoint Migrations
- Firewalls replacements Sonicwall to Meraki
- Server Migration from Local ESXI Host to Azure
- Azure Virtual Desktop Setup
- Network Upgrades: Configuration and Setup of SonicWALL Firewalls, Meraki
- Intune MDM Policy creation and enrollment
- Server Upgrades: Setting up ESXI Host and migration old VM to new host
Qualifications Include
- 7+ years of recent, relevant hands-on experience in a similar position
- Preferred Certifications: A+; Network+, MCSE, Office 365, VCP, CCNA, Azure
- Preferred Work Experience: Managed Service Provider or Consulting environment
- Preferred Systems Experience; ConnectWise, IT Glue
- Ability to effectively communicate both written & verbally
- Desire to grow personally and professionally
- Desire to work in a fast-paced and growing organization
- Desire to work in a Fun environment
- Require a valid driver’s license
Requirements for the position are
- 6+ years of recent, relevant hands-on experience in a System Engineer position
- Effectively manage multiple tasks ranging in size and complexity for various client infrastructures
- Designed, deployed and maintained Networks on their own multiple times
- Design, Install/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
- Design, install, & configure virtualized environments such as VMware & Hyper-V
- Configuration of various storage related to on-premise infrastructures.
- Configuration of Microsoft infrastructures, including the following applications:
- Windows Server and Terminal Server Farms
- Exchange Server, SQL Server, Office 365
- Active Directory, Group Policies, Application Deployments
- Install & Troubleshoot various third-party software, including:
- Datto, Shadow Protect, StorageCraft, Veeam, and ESET, among others
- Configuration, deployment & troubleshooting of firewall technologies, including
- Site to Site VPNs, Security Services, QoS, High Availability, Load Balancing, routing etc.
- Experience with SonicWall and/or Meraki is preferred
- Designing, configuring & troubleshooting network infrastructures with the following experience preferred:
- Cisco IOS firewalls, routers, switches
- Unifi switching & Wireless
- Ability to lift and move computer and network equipment
Full-Time
MSP Experience Required
Valid Drivers License – Car
Salary: $85k-$95k
Logistics: TBD
Summary
As a Systems/Network Engineer you will work directly with clients to manage their environments, issues, and projects. You will leverage your technical skills and experience to implement a wide range of solutions across client accounts and work to improve our overall processes.
Responsibilities
- Work individually and with IT Team to support client endpoints and software.
- Handle escalated tickets for complex issues and situations.
- Install, configure, and maintain client network infrastructure, workstations, servers, and communications systems.
- Support customers with M365 and Azure projects. Manage Security Scores and implement best practices on customer tenants.
- Manage high priority customer support agreements and be a primary POC and problem solver.
- Create and follow IT documentation, guidelines, standards, policies, and procedures.
- Assist with development of project plans and proposals.
- Manage and execute client projects, including on-site visits when required.
- Use ticketing and project management tools to efficiently manage work and track time.
- Provide technical guidance and support to junior staff and other departments.
Technologies
- MSP Tools: NinjaRMM, Acronis, ITGlue, ConnectSecure, etc.
- Infrastructure: Entra/Active Directory, DHCP & DNS, LAN & WAN, and VLANs w/Tagging.
- CLI Tools
- Hardware:
- Installation of networking equipment including routers, switching, access points, etc.
- Assembly, disassembly and maintenance of rack mount server hardware, laptops, desktops, etc.
- System Administration and Support: Windows (Server 2008-2019, Windows 10), Linux Servers, and Microsoft Office suite (2013-2019 & 365).
- Security: Cyber Security, Firewalls, SSL & IPSEC VPN, MFA, and remediating Virus & Malware Attacks.
- Scripting and Automation: Powershell, scripting, and automation tools to streamline processes and tasks.
- Cloud and Virtualization: Azure, AWS, Hyper-V & VMWare, Azure WAN, and virtualization technologies.
- Bonus: Telephony and Audio/Video systems
- Bonus: Hands on skills w/ light construction, wiring, etc.
Location: Bolton, CT
Type: Full-Time
Why Join Us?
- Be a key driver of growth in a nimble, innovative manufacturing business
- Full ownership of your domain with support from technical leadership
- Opportunity to shape and scale a modern sales and marketing operation
Position Overview
We are seeking a strategic and results-driven Inside Sales & Marketing Manager to lead and own all aspects of our marketing and inbound sales operations. This individual will play a key role in accelerating business growth by managing our digital presence, generating and nurturing leads, and converting interest into opportunities. This is a hands-on leadership role ideal for a self-starter who thrives in a small business environment and is ready to take full responsibility for building and executing an effective sales and marketing engine.
Core Responsibilities
- Own and manage the company website, ensuring it effectively communicates our value proposition and supports lead conversion.
- Develop and execute social media strategy to build brand awareness and drive engagement.
- Write, publish, and maintain blogs and other relevant content that establishes our industry expertise and attracts qualified prospects.
- Configure, optimize, and maintain HubSpot CRM, including lead nurturing workflows, reporting, and campaign management.
- Lead outbound prospecting efforts via Apollo.io, including list building, email outreach, and campaign analysis.
- Own the inbound sales process, including lead qualification, nurturing, and pipeline development.
- Collaborate directly with the President to align messaging and prioritize opportunities, acting as a marketing-savvy extension of technical sales.
- Create compelling sales and marketing collateral, including case studies, product datasheets, and presentation decks.
- Analyze and report marketing performance, adjusting strategy and tactics to improve ROI.
- Take initiative in identifying new channels and tactics to improve brand visibility and lead generation.
Qualifications
- 3+ years of experience in B2B marketing, inside sales, or related roles, preferably in a manufacturing or technical environment.
- Proven ability to manage and grow CRM and marketing automation tools (HubSpot required).
- Proficiency in digital marketing platforms, including Apollo.io, LinkedIn, Google Analytics, and content management systems.
- Strong writing and communication skills with an eye for branding and customer experience.
- Comfortable working independently with a high level of accountability and ownership.
- Bachelor’s degree in Marketing, Business, Communications, or a related field—or equivalent work experience.
Why Vertical Talent Solutions (VTS)?
- Targeted Recruitment: We actively source experienced MSP professionals with 3+ years of experience, ensuring a perfect cultural and technical fit for your company in the United States.
- Streamlined Process: Our unique outreach strategy connects you with qualified candidates seeking a career change. We handle interview scheduling, candidate prep, and timely feedback, saving you valuable time and resources.
- Expert Guidance: Our team of IT recruitment specialists boasts extensive industry knowledge, ensuring the best possible match between your needs and the candidate’s skill set.
Ready to take your tech career to the next level?
Here’s what you can expect:
- Phone Screening: Our recruiters will call you to understand your experience and discuss the open position.
- Interview Preparation: We equip you with all the information you need to shine in your interview, from company culture to benefits and work environment.
- Fast Turnaround: We prioritize your time, providing prompt feedback after each interview stage.
For Employers:
- Targeted Search: We leverage our extensive network to identify MSP veterans in United States, ensuring a wide talent pool.
- Candidate Quality: Our meticulous qualification process guarantees you culturally aligned candidates possessing the technical skills you require.
- Efficient System: We handle the entire recruitment process, from candidate sourcing and screening to interview scheduling and offer negotiation.
Candidate Testimonials
George Mathias V
Service Desk Engineer Tier 2 at Tech Impact
Taylor Marino
Technician at LincolnIT
Paul Lechner
Senior Systems Engineer | Innovating Infrastructure Solutions for Optimal Performance | Expert in Network Architecture and Cloud Integration
Alex Hall
IT Support Engineer
Ryan Seepersaud - IT Support Specialist
Roark Tech Services
Jeff Stevens - Service Manager
WEBIT Services, INC
Jorge Lopez - Jr System Admin
Nutmeg Technologies
David Viens
Cloud Security Engineer
Robert Dziemian
System Admin
Andrew Navarro
IT Support Specialist II
David Nix II
Support Specialist II
Chazz B
IT Support
Thanks to Al’s expertise and guidance, I landed an amazing opportunity that aligns perfectly with my experience and aspirations. He not only connected me with a great role but also provided valuable advice that helped me present myself in the best light possible.
If you’re looking for a recruiter who genuinely cares, communicates clearly, and delivers results—Al is the one to trust. I’m truly grateful for his support and highly recommend him to anyone seeking their next opportunity.
Brendan (Travis) McCarter
System & Cloud Administrator
Thanks again, Al
Adam Chomey
Raymon Cabrera
Thank you AL for helping me land a position that moves me a step forward in my career.
Hayley Fraser