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Level 1/1.5 Helpdesk Technician – Whippany, NJ (Onsite)

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  • Level 1/1.5 Helpdesk Technician – Whippany, NJ (Onsite)
  • December 15, 2025
  • Ted White
Job Category: Helpdesk & Support Roles
Job Type: Full Time
Job Location: West Chester

Full-Time – Level 1/1.5 Helpdesk Tech

$45-$52K

MSP experience required

We are looking for someone who can provide helpdesk support and be the first line of defense

8-5 pm EST Mon- Friday

Skills Required

  • Very good with MS365/O365
  • Create AD, PW resets, Understanding of GPO
  • Avg tickets a day is 10-12, this person will be on the phone
  • Basic understanding of operating systems, business applications, printing systems, and network systems
  • Interpersonal skills: telephony skills, communication skills, active listening, and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast-moving environment

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