Full-Time – Level 1/1.5 Helpdesk Tech
$45-$52K
MSP experience required
We are looking for someone who can provide helpdesk support and be the first line of defense
8-5 pm EST Mon- Friday
Skills Required
- Very good with MS365/O365
- Create AD, PW resets, Understanding of GPO
- Avg tickets a day is 10-12, this person will be on the phone
- Basic understanding of operating systems, business applications, printing systems, and network systems
- Interpersonal skills: telephony skills, communication skills, active listening, and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Self-motivated with the ability to work in a fast-moving environment