Full-Time
MSP Experience Required
Valid Drivers License
Salary: $75k-$80k
Logistics: 5 Days Onsite
Qualifications, Education and Experience:
- 3+ years of experience in an IT project management role, preferably within an MSP environment.
- Demonstrated experience managing a variety of IT projects, such as: Cloud migrations (e.g., Microsoft 365, Azure), Network infrastructure implementations (e.g., firewalls, switching, Wi-Fi), New client onboarding
- Strong knowledge of IT infrastructure, including servers, networking, cloud platforms (e.g., Azure), and Microsoft 365.
- Proficiency with project management software (e.g., ConnectWise)
- Strong leadership, negotiation, and conflict resolution skills.
- Strong organizational and project management skills with excellent attention to detail.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Ability to de-escalate situations
- Exceptional time management abilities and a proven track record of meeting deadlines.
- A customer-focused and professional attitude for building strong client relationships
- Self-motivated with the ability to work in a fast-moving environment.
Job Function
- Plan, execute, and finalize IT projects for clients according to strict deadlines and within budget. This includes setting project goals, managing detailed project plans, and defining clear deliverables.
- Manage process for new client onboarding and work with service delivery to ensure a smooth transition.
- Serve as the primary point of contact for clients during project implementation.
- Manage client expectations, provide regular status updates, and translate complex technical information into clear, non-technical language.
- Work as a liaison between the technical team and clients. Coordinate internal technical staff, external vendors, and other resources to ensure projects are properly staffed and tasks are completed on schedule.
- Adhering to project scope, goals, and deliverables. Track project budgets, identify changes to the scope, and manage costs throughout the project lifecycle to include change orders.
- Identify and analyze potential project risks and develop strategies to mitigate or manage them. Address and resolve project issues in a timely and effective manner.
- Create and maintain comprehensive project documentation, including project plan status reports, and client sign-offs. Provide regular reports on project progress to management.
- Ensure quality assurance checks of all projects.
- Conduct post-project meetings and evaluations to continually improve future processes and project success.
- Contribute to the development and streamlining of internal project management procedures
- Maintain high level of client satisfaction.
- Work in a team and communicate effectively.
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
- Regularly document processes and procedures related to duties and responsibilities.
- Responsible for entering all work, time and expenses in ConnectWise as they occur.
- Maintain certifications required for position